Partner subscription - Certification attempts verification

[#1]

I'm having a lot of problems to access all resources of my partner user ID, it seems like if my subscription was not active each time I try to do something parter related (like going to a certification exam, Instructor-Led Training or accesing recordings of the sessions, accesing a practice system, , etc).

For example:  When I go to Subscription in My Learning, it shows  there are 4 attempts left of something, but when I try to access a certification exam, it always requests me to subscribe. Can someone clarify what does the Subscription means and why I can't access certification exams or other partner features? 

 

Thanks

[Margit_Wagner]

Hi @ivb16 
Based on your description, this appears to be an issue with your subscription entitlement or account provisioning. Since the SAP Community is unable to verify subscription-specific details, please create a support case so the SAP Learning support team can investigate your user account and entitlement status. 

When creating the case, please include:

• Your SAP Universal ID
• The subscription type and activation details
• Screenshots showing the available certification attempts in My Learning
• Screenshots of the message prompting you to subscribe when attempting to access certification exams or other partner resources

The support team will be able to verify whether the subscription is correctly assigned and whether there are any entitlement issues affecting access.

Kind regards,
Margit Wagner