You are an SAP customer, who is still running SAP Jam Collaboration solutions? Then this blog post is relevant for you. SAP Jam Collaboration was SAP’s enterprise collaboration platform and modern intranet solution for a long time. Then SAP made the strategic decision to exit the standalone collaboration area and focus on the Digital Workplace Experience market with products such as SAP Build Work Zone and SAP SuccessFactors Work Zone. As a result, SAP announced already in 2021 the maintenance mode and planned sunset of SAP Jam Collaboration for beginning of 2027. This includes all SAP Jam Collaboration editions: Basic, Advanced, Advanced Plus, and Enterprise. What is the status of SAP Jam Collaboration in 2024? All SAP Jam Collaboration editions are now in maintenance mode and were removed from the SAP pricelist in 2021. While no new enhancements will be made, they continue to be fully supported in accordance with the customers’ cloud contract. It is planned to sunset SAP Jam in January 2027. SAP Jam Collaboration is also not available for purchase for new customers, existing customers can continue to use their SAP Jam Collaboration products for the duration of their contract. If you are currently licensed for SAP Jam Collaboration Advanced, Advanced Plus or Enterprise Editions, you can renew these subscriptions provided that the end date of the contract does not exceed December 2026. If you have benefited from SAP Jam Collaboration Basic Edition, that was provided complimentary to your SAP SuccessFactors subscription, you are welcome to continue to use this until your contract end date, provided that the end date of the contract does not exceed December 2026. Note: customers will not be able to use SAP Jam Collaboration after end of life of the solution, and all systems would be removed permanently after this date. Therefore it is very important for customers to plan a migration from SAP Jam Collaboration to the alternative products before December 2026 or by the end of their cloud contract. Is there a legal successor for SAP Jam Collaboration? What is the recommended go-to product for SAP customers ? There is no legal successor product for SAP Jam Collaboration editions. SAP has released alternative products with SAP Build Work Zone and SAP SuccessFactors Work Zone – which provide many features known from SAP Jam Collaboration editions, but also offer a broad range of additional capabilities and innovative features. With these new products, various use cases like engaging employee experience platforms, modern intranets or integrated digital workplace scenarios can be implemented. Why is SAP investing into a unified workplace experience that increases engagement and productivity of end users? When asking employees about the primary operational challenge that they encounter when trying to accomplish their day-to-day work activities, you will often get the answer that it is too hard for them find the data that they need, that they need too much time by switching between applications and finding the right applications to accomplish the tasks. The work experience is fragmented between multiple tools, tons of systems, repositories and applications. If we look at a typical SAP customer system landscape, the end users often need to access multiple SAP systems cloud and on-premise with multiple user experiences via desktop and mobile devices. SAP Build Work Zone and SAP Successfactors Work Zone offer a solution to this problem. They enable companies, IT departments and employees to improve this situation by bringing it all together and making it easier to consume. Both products deliver consistent and engaging user experiences across all channels, business processes, and applications. What is SAP Build Work Zone? SAP Build Work Zone empowers IT professionals and line of business experts to easily build and design engaging business sites for employees, partners and customers with intuitive drag-and-drop functionality. It connects to all systems (SAP and non-SAP) by creating a single access point to applications, processes, information and data on any device, from desktop or mobile, and it maximize team productivity by enabling guided experiences and knowledge sharing. It is available in two editions: SAP Build Work Zone, standard edition, provides a central access point to multiple SAP cloud & on-premise systems, integrating apps and providing customizations and extensions. SAP Build Work Zone, advanced edition, provides advanced features for content management, web content, interactive and engaging workspaces, and integration with third party solutions. This image shows an example of a homepage created with the advanced edition: For a migration from SAP Jam Collaboration to SAP Build Work Zone, the advanced edition is the correct migration path, as workspaces - the evolution of Jam groups - are only available in the advanced edition. See also: SAP Build Work Zone on SAP Community SAP Build Work Zone on sap.com FAQs What is SAP Successfactors Work Zone and what is the difference to SAP Build Work Zone? SAP SuccessFactors Work Zone is a comprehensive digital workplace solution offering a centralized hub for all work-related needs. From accessing information and completing tasks to learning, collaborating, and seeking support, SAP SuccessFactors Work Zone provides a single entry point for employees to easily navigate their work environment. SAP SuccessFactors Work Zone is a dedicated solution bundle with user-based subscription model. The package includes SAP Build Work Zone, advanced edition, plus several SAP BTP services (such as SAP Business Application Studio, Custom Domain). It includes the same feature set as the regular SAP Build Work Zone, advanced edition. All business content packages (such as HR) with pre-built UI Integration Cards, workflows (guided experiences) and workspace templates are also available in both commercial options: SAP Build Work Zone, advanced edition as well as SAP SuccessFactors Work Zone. More information: Commercial Models and Metering. See also: What is SAP SuccessFactors Work Zone? SAP SuccessFactors Work Zone on sap.com Will there be tools available to support migration from SAP Jam Collaboration to SAP Build Work Zone, advanced edition or SAP SuccessFactors Work Zone? There are different manual and API-based options to export content, details can be found here: How to export a complete SAP Jam group into a zip file SAP Jam - How to backup or transfer content from one instance to another These options will remain available until the end of customer contract for SAP Jam or at the latest until the final sunset date which is planned for January 2027. Apart from this and in case customers decide to purchase and implement either SAP Build Work Zone, advanced edition or SAP SuccessFactors Work Zone, an out-of-the-box migration and upgrade path is available. Details can be found in respective onboarding guides for SAP Build Work Zone, advanced edition and SAP SuccessFactors Work Zone. During the onboarding process a configuration wizard is available, which supports the creation of a service instance based on an existing SAP Jam tenant: Why should customers migrate to SAP Build Work Zone? (Note that this section is also relevant for SAP Successfactors Work Zone as it includes the same feature set as SAP Build Work Zone, advanced edition.) Features and Innovation SAP Build Work Zone and especially the advanced edition will give you a lot of innovative features, which go far beyond the feature range that you know from SAP Jam Collaboration: SAP Build Work Zone, advanced edition includes most capabilities of SAP Jam Enterprise edition (and hence implicitly from the lower editions). It also provides many additional features not available in SAP Jam, like menu builder, UI Integration cards and guided experiences. While admin areas and homepages are still part of the menu, a more flexible role-based menu builder with workpages is available. Workpages replace home & overview pages combining pre-built widgets (from SAP Jam) & Build Work Zone specific ability to add applications & UI Integration Cards. Workspaces as part of SAP Build Work Zone, advanced edition represent the evolution of SAP Jam groups with expanded scope and capabilities. Workspace offer simplified access control while optionally allowing access to external users. Unlike groups, workspaces can also offer a true read-only experience hiding all collaborative elements/features. As you know from SAP Jam, SAP Build Work Zone also supports both uploaded (Office, PDF, Video, etc.) as well as natively created (blogs, wikis, workpages, etc.) content. SAP Build Work Zone provides a user profile with profile-level content, feeds & settings and always provisioned using SAP Cloud Identity Services. Joule integration is also planned for SAP Build Work Zone in 2024. Smooth migration path Another motivation to start a migration project is the fact that the migration path from SAP Jam Collaboration to Work Zone is technically a smooth transition supported fully by tools. Also SAP IT went through this transition experience in 2022 with a large project covering 145 TB of data, 15 million documents and +150.000 Jam groups converted to workspaces in SAP Build Work Zone, advanced edition. November 25, 2022 was the date when SAP employees were provided a new digital collaborative workplace with SAP Build Work Zone replacing SAP Jam. The cutover to SAP Build Work Zone involved remarkably little disruption for users. The "pure" technical migration took place only over one weekend. On Fridays, users still worked with SAP Jam groups. On Monday, they logged in and had SAP Build Work Zone workspaces in place, including all the content. Straight after the migration, several thousand groups (now: workspaces) were operating smoothly, letting employees complete tasks and interact with customers, partners, and other stakeholders. Check out this video and learn from the SAP IT team how they empowered SAP employees with a modern digital workplace. You can also learn from the SAP migration project lead, Eduardo Antunes da Cunha, about his experiences with the technical migration to SAP Build Work Zone: Watch the video! What are the next steps? Evaluate your use cases within SAP Jam Collaboration to determine your requirements. Collaborate with your account team to discuss SAP's alternative solutions to meet your requirements and business needs. Plan for your migration from SAP Jam Collaboration before December 2026 or by the end of your cloud contract (whichever is the earliest date). Do not miss the date: the migration support tools require that SAP Jam Collaboration is still available at customers’ site to support a migration to SAP Build Work Zone or SAP SuccessFactors Work Zone. If you would like to explore the extended capabilities of SAP Build Work Zone or SAP SuccessFactors Work Zone, please reach out to your account team to strategize on your options.
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