Password reset emails - external candidates

[Kathy_Scott]

We are finding that external candidates who use the forgot password link in the career site do not receive the email if they are using Gmail. Candidates using other tools receive the e-mail.

We tested this and the message was delivered to an Outlook address but not received by a Gmail address.

Has anyone else encountered this and perhaps found a solution?

Regards,

Kathy

[varaprasadPonugoti]

Hi, has the issue been resolved for you, we are also encountering the similar issue?

[shariqbadar]

Hi,

Emails will not be delivered because Google does not accept emails from dummy domains. Check if the single sender is enabled and an email with a valid domain is maintained. 

[PamClark]

Our IT group did something to update the way the outgoing email looks so that GMAIL will read it as safe. I'm not sure exactly what it was but I think he said he made it look like it is coming from our company rather than SuccessFactors so it does not look ilke a mismatch? Check with your IT group to see what they can do about making an Alias. 

[Neeraj_Jain1]

Hello kscottdrs2019,

Please refer below SAP Note. Hope it's helps to you.

https://userapps.support.sap.com/sap/support/knowledge/en/2210781

2210781 - External candidates are not receiving password reset email - Recruiting Management

Confirm if it's works for you.

Regards,

Neeraj Jain

[Kathy_Scott]

Thanks for sharing this. We have confirmed that the template is configured in the correct language and that language matches the language setting in the candidate.

It must be something else because the reset message is immediately received to Outlook accounts - the issue is really with Gmail.

[RasmitaParida1]

Any more resolution for this issue, we are also facing the same issue. It works for Yahoo emails but not gmails.

[varaprasadPonugoti]

Has the

[NaveenAccenture]

Did you manage to resolve this?

[PamClark]

We are having this issue with sbcglobal.net emails, is there a resolution?

[juan_villena]

Hi all,

[juan_villena]

Hi all, same issue here. Since it doesn't have an easy solution. Is there some kind of an audit trail to make sure that the emails have been sent from ssff? That way we can assure the client that the issue is not being caused by ssff

[BrandyPelzel]

Hello! We are experiencing this issue, too, with it not sending the password reset email to candidates with gmail email accounts. Is there a way to manually send them the password reset link or a way we could manually reset their password for the recruiting module for them as a workaround to the gmail problem. It's not acceptable to ask them to set up a different email account just to apply for one of our jobs. Thanks!