BOBJ logon issue via SSO

[philip0929]

Hi guys,

Just to seek your help, we are having an issue in BOBJ 4.2 wherein when a user logs in via SSO, the below error message appears:

Account information not recognized: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

The user is not deactivated. As a matter of fact, when a user manually enter the password, it works and user can login to the system successfully.

[sankar_27]

Hi Philip ,

What is kind of authentication method we guys are using for SSO

for Kerberos authentication make sure to check

kbr5.ini file and its content about KDC mapping and domain_realm etc. changes and availability

other steps to check and follow as well

Stop the SIA on all the nodes

ping or create ODBC DSN for CMS, Audit databases ( re-create If DB changes)

Form the SIA Properties >> Configuration tab, update the data source with the new DSN.

Form the SIA Properties >> Configuration tab, change the cluster name ( if needed)

Start the SIA.

1744212 - Updating CMS Database Configuration in BI 4.x? [How-To]

check and share Tomcat logs and ensure to check server.xml file changes also.

Thanks , Sankar

[philip0929]

Hi Sankara,

Is there a log in CMC or BOBJ application side that I can check? I do not have access on the OS level because we are PAAS support.

[Private_Member_467521]

Hi philip0929,

This well organized blog from David Lai might shed a light on your topic.

http://davidlai101.com/blog/2012/11/09/how-to-bypass-the-bi-launchpad-logon-screen/

Please kindly advise if the information was useful.

Cheers,

Luis

[philip0929]

Hi Luis,

Is there a log in CMC or BOBJ application side that I can check? I do not have access on the OS level because we are PAAS support.