If you are experiencing a technical issue or have a question for a Technical Expert, this blog post will help you by outlining the different options available to access Technical Support.
There are many options available to gain assistance from Technical Experts at SAP such as Schedule an Expertand Ask an Expert Peerhowever, in this blogpost we will focus on two of the most popular options:
We recommend chatting with a Technical Expert before submitting an incident as this is a real-time support channel. The Technical Expert assisting you may be able to resolve your issue without ever creating an incident, saving you precious time.
Search the Knowledge Base and select the Expert Chat button (top right)
Alternatively, simply begin the process of submitting an incident Note: If Expert Chat is available for the component you have selected, you will see the ‘Start Expert Chat’ button next to the 'Submit' button in your incident form.
You will then reach the below screen with the following options: “I am writing about...”
New Incident (Unreported issue)
Existing Incident (Questions about the status and priority of issues already reported)
SAP ONE Support Launchpad & SAP Support Portal
Please select the first option ‘New incident (Unreported Issue)’ to connect with a Technical Expert.
Chatting with a Product Expert on an existing incident is not currently offered.
When choosing to chat about an Existing Incident, you will be connected to a member of the Customer Interaction Centre to discuss the status or priority of your incident
The Customer Interaction Center can help with a variety of queries, but it is important to know that we are not a technical expert team.