on 2024 Oct 03 7:28 PM
Hi,
When the sales order is set to "Shipped" status by a user an activity task will be created, but the user who has set the status as Shipped will be fetched as "Sales manager" in the Involved parties of the task, which is incorrect.
The involved parties for the tasks of Sales orders are not determining from the Sales order Involved parties.
Action taken from our end:
Under Business configuration--->Implementation project--->Open Activity list---> Activities---->Maintain Involved parties for the task----> Sales manager---->Maintain determination,
We could see the current user is checked, so because of which the Sales manager is fetching as a user who ever changes the status.
We have tried maintaining the other determination values for Sales manager role, but none of them is fetching the Involved party maintained in the Sales order.
The Involved parties of role Sales manager of the Activity tasks of Sales order should be the same as the related Sales Order. This is happening in all the tenants.
Could you please help us to fix this, as this is affecting all the business users?
Hello,
It is currently not possible to inherit the Sales Manager party role in Tasks from Sales Order, only from Account. This is the expected system behavior.
Thanks,
SAP Support
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