"You don’t have to be the smartest person in the room; you just have to be the most committed to learning." - Jeff Bezos Do you want to learn more about the latest buzz “SAP Service Cloud V2 Certification"? You are at the right spot to get all the i...
Looking for all episodes of the SAP Labs Talk live stream? You've come to the right place. Below you find all episodes of 2024!All episodes of 2023 and before are also available. Labs Talk Spatial Computing Part 1/3Labs Talk Chit Chat on Jan 24Labs T...
Innovations in spatial computing are transforming the enterprise landscape and redefining the future of work. To gain insights into these developments, tune into the upcoming episode of Labs Talk, SAP Customer Experience's biweekly live stream. Th...
Unlike Western countries, email is not the major communication channel for users in China. They rely heavily on WeChat as their primary communication channel, even for business purposes. WeChat serves multiple functions beyond messaging and is integr...
Join us for an journey down memory lane as we conclude the 2023 season of Labs Talk with a final epic live stream. Hosted by the duo, Andreas Neumeier and Sven Haiges, this special event is set to be a celebration of the year's most memorable mome...
In the history of business, the pursuit of success once revolved around the transaction – the deal, the sale, the bottom line. It was a one-and-done mentality that left the customer relationship at the doorstep of the transactional exchange. However,...
Join us for the upcoming Labs Talk live stream, titled "Labs Talk: GenAI at SAP", to be broadcasted on Nov 29, 23 at 17:00 CEST on the SAP Customer Experience LinkedIn Page. We are pleased to host Walter Sun, Global Head of AI, and Shardul Vik...
According to research by Gartner, by 2025 more than 80% of all interactions between customers and B2B sales teams would happen through digital channels. For those ever-evolving sales pipelines, there could be hundreds of digital interactions in the f...
Join us for the upcoming episode of Labs Talk: "Vision Pro and Quest 3 - Hype or Revolution?" featuring our esteemed guest, Oliver Gutzeit from SAP. This insightful discussion will delve into the impact of Meta Quest 3 and Apple Vision Pro on t...
Calling all tech enthusiasts! Join us for the upcoming Labs Talk Community Call where we'll be diving deep into the world of Generative AI for Customer Experience. Our special guest, Jeffrey Hajewski, SAP CX AI Engineer, will be sharing his ins...
The SAP Customer Experience ecosystem is growing and so are the experts, like yourself, sharing their knowledge (or asking questions) within the SAP Customer Experience Community. So, how can you make sure your contributions are seen by the widest a...
What is composability? While there are several ways to describe composability, I refer to Gartner who describe a composable enterprise as 'an organisation that can innovate and adapt to changing business needs through the assembly and combination of...
Join us on September 27th at 3:00 PM CET to Explore the Future of Customer Engagement and Sales Relationships with Tokenization ️ Meet our distinguished guests: Lucas Verra - Founding Director of POAP Studio Lucas Bergstrom - VP ISV Partner...
Join us for a live discussion on the Digital Assistant for CX with Utsavi Benani and Aria Niazi, two leading experts in the field of generative AI. The Digital Assistant for CX is a groundbreaking technology that combines generative AI with SA...
The rise of cloud technology has significantly transformed the business landscape, and today, SAP Commerce Cloud stands as an advantageous solution for organizations aiming for progress and competitiveness. With documented benefits over on-premise so...
In early 2023, the Chief Trust Office published our first Annual Message titled “Fostering Trust in a Digital World”. Our goal for the publication of the Annual Message was to share our perspective and commitment to trust, how we shape and deliver on...
Are you taking advantage of the Holiday Readiness program? If you need to know if you can hit your expected traffic, now would be a perfect time to consider the Performance Review service for SAP Commerce Cloud. What is it? The Performance Review ...
Emails getting lost without a trace is uncommon, but it can happen. Sometimes, you send an email campaign to your contact list, but an intended recipient doesn't receive the email. Your logs show that the email was delivered and accepted by the recei...
Get ready for an enlightening dialogue on Quantum Computing in the upcoming Episode 8 of #labstalk. We are thrilled to host Mathias Kohler, Head of Security and Quantum Exploration, and Andrey Hoursanov, the pioneering Head of Quantum Exploratio...
In recent years, the daily volume of emails has exceeded an astounding three hundred billion, surpassing the number of people living on Earth by a factor of approximately forty. It's undeniable that within this massive quantity of emails, a significa...
Join us for an enlightening LinkedIn Live stream as we dive into the realm of AI Ethics with experts Clara Neppel from IEEE, Saskia Welsch, and Michael Sell from the SAP Trustworthy AI Team. In this digital age, AI is transforming our world, o...
Join us for an exciting episode of Labs Talk, our live stream series, as we delve into the fascinating world of spatial computing. In this episode, we will be exploring the recent announcement by Apple regarding their new generation of AR/VR he...
Labs Talk #labstalk is a series of interviews over innovative topics, with customers, colleagues and partners, but also renowned industry experts. The showbroadcasting live every other Wednesday on the SAP Customer Experience LinkedIn channel. Hyp...
Join Us for an Exclusive Interview on "The Future of Customer Engagement" We are excited to announce a groundbreaking event focused on the future of customer engagement. On June 28th, 3pm CET, we cordially invite you to an enlightening inter...
Join us for a groundbreaking episode of Labstalk Live Interview on June 14th, where we delve into the captivating world of hyperpersonalization! ️ Date: June 14th Time: 3pm Location: LinkedIn Live In this thought-provoking episode, we will ...
Aren't we all tired of standing in line at the supermarket? But hold on, what if I told you there's an amazing solution that will make your shopping experience a breeze? Get ready to embrace the future with Scan & Go! Say goodbye to long queu...
We're thrilled to announce the latest episode of Labs Talk, where we'll be joined by a special guest from SAP Sapphire 2023. This episode will cover all the latest announcements from the event and give you a glimpse into the atmosphere of the...
Get ready for the next episode of #LabsTalk! We are excited to have Karoline Gross, the founder and CEO of Smartzer, joining us to discuss Live & Interactive Video Shopping! 朗 Join us as we explore the latest trends and insights in the world of ...
Join us for a Labs Talk Community Call Live Event! Let's talk about the crucial sustainability topic of the energy transition towards a non-fossil-based future that we all face globally. We'll be discussing topics like emobility, smart grids ...
Get ready for an electrifying episode of SAP Labs Talk as we welcome Joanna Maryewska, GM & Founder of SAP Recommerce! Brace yourself for an insightful discussion on how to revolutionise your brand's sustainability game while gaining more engaged a...
Hey there tech enthusiasts! Are you ready to learn about Web3 and Fediverse? Then you can't afford to miss the upcoming Labs Talk Community Call on LinkedIn! During this session, we'll be exploring how web3 technology and decentralised systems are...
Exciting news! Our next SAP Labs Talk episode is all about optimizing business processes for perfect customer experiences. Join us as we welcome Dr. Gero Decker, Co-Founder and CEO of @Signavio, to share his insights on how businesses can streamli...
Customer engagement, customer journeys, and customer support are key areas of focus for any well-set-up customer portal. These areas have the highest impact on the success of a portal because they directly influence the customer experience, which is ...
Get ready to geek out with us on the next episode of SAP Labs Talk! We've got not one, but TWO amazing guests who are going to break down the hottest topics in the industry in a way that even non-techies can understand. Watch us live on LinkedIn! ...
The transformation from existing on-premise legacy systems to SAP Business Technology Platform without disruptions can be demanding for organizations and IT departments, especially when complex business processes, multiple systems and layers of inte...
Join us on this episode of Labs Talk as we welcome Benni Blau, the COO of SAP CX. He takes us on a journey through the current macro-economic landscape and what it means for businesses to thrive in today's climate. Dive deeper into the world of C...
With recent advances in Generative AI, large language model use cases have really come to life! It's not just interpreting natural language but also understanding semantic meaning behind across large corpus of language text and generating new conten...
This post will be updated as new Labs Talk video streams come available. You can find all streams from Labs Talk 2022 here. For 2023, we will be issueing a free NFT via the SAP Web3 Cloud in each of our shows - below you will also find links to Open...
Live Stream: Labs Talk Community: 2023 Trends and Insights Get ready for a jam-packed episode of Labs Talk, as we kick off 2023 with our first ever Community Call. This special edition will feature perspectives from customers, partners, startups, in...
It is well known that smooth Customer Experience plays a major role in organization’s success. Integration and Extensibility are the most enhancing factors behind the scenes. Combined, these contribute to an Intelligent Enterprise. If you are looki...
Overview: This blog is authored by 3 designers in Digital Labs, Innovation Office APJ, Rena Yu Ning Wang, Stella Ang, and Sujit Adichikat. In this blog, we will be sharing our experience working on SAP Build Apps (previously called AppGyver). Intr...
With 2022 coming to an end, it's time to recap. I'll do this also publicly via Labs Talk Live with a.neumeier next week, but here's already an overview of all shows and all links to the recorded live streams. Labs Talk Year 2022 Recap This is what ...
Brand Indicators for Message Identification (BIMI) has emerged as the most anticipated technology in the near future of email marketing. This article gives you an introduction with a summary to the Brand Indicators for Message Identification and inst...
Overview: This blog provides a quick snapshot of the Optimized Dynamic Pricing solution by Pricefx, an SAP endorsed app and why SAP customers who want to maximize their pricing power should check the solution on the SAP Store here. This is then follo...
Overview This guide covers the methodology, logic and important points behind testing the impact of content blocks to determine whether a piece of content could cause major deliverability issue for your campaigns. In some cases this will be a U...
Guided Experience What is a Guided experience? The SAP Guided Experience gives users a hands-on, guided tour of SAP Cloud products and guides you through key capabilities and core features.The Guided Experience is designed for Business & IT Leaders, ...
`Have you ever walked into a bar or restaurant and immediately have the waiter know who you are and the chef knows your exact preferences when it comes to your favorite dish. This is what tasty and personalized customer experience looks like. Well, d...
Digital commerce has been at the forefront of digital transformation for some time now, yet the Covid-19 pandemic acted as an accelerant for the digitization of the economy with digital commerce again leading the way. In this constantly and rapidly e...
What does October mean to you? For some it means the trees are starting to change their colors to welcome autumn in the north and hail spring in the south. For sports fans it means long awaited playoffs or season openers to cheer their teams. For mos...
The writing in the book was the first sign; the voices we heard were the second. Although we had an idea of the kind of ghost we were facing, we were killed as soon as the lights went out. According to Phasmophobia, the psychological PC game my f...
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