CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
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Archiving - New Functionality in 2011 Release

Hi All,   The 2011 release of SAP Cloud for Customer will provide the Archiving functionality. This will help you delete data from the system which has not been changed or used for a long time. This blog post will cover this new feature.   Busin...

yun_07 by Advisor
  • 11 kudos

Target Groups in Cloud for Sales

The blog post should provide you an introduction on features and functions of Target Groups in SAP Cloud for Customer. Target Groups Target Groups are basically group of Contacts which are contacted during a Sales Campaign execution. Ways to creat...

Suppression Rules: Methods, Tips and Tricks

Methods for Suppression Campaign Execution Exclusion App One of the usages for the old Suppression Rules app have been to suppress contacts with specific email addresses or from certain domains. Luckily we now have this dedicated app to do exactly ...

Intelligent CX: Harnessing Generative AI for Smarter Customer Relationship Management by Sales and Service Executives

In the ever-evolving landscape of customer relationship management (CRM), businesses are turning to cutting-edge technologies to streamline processes and enhance customer interactions. One such groundbreaking innovation is Generative AI in business ...

Rishi_Hemdev by Product and Topic Expert
  • 11 kudos