on 04-20-2016 7:46 AM
Hi Priyanka,
Good morning.
I see you are creating follow up in IC WebUI.
1781481 How to ensure a transaction type is shown in follow-up popup when you create follow up transactions in CRM Interaction Center
https://launchpad.support.sap.com/#/notes/1781481
Best Regards,
Bruce
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Dear Priyanka,
you did not state what object type of follow-up documents you have maintained. Also please check if you have enabled or disabled copy control for activities.
General logic implemented in SAP CRM is that you cannot create follow-up document unless the source object is error-free. The only exception is tasks and activities.
That means that you can have incomplete opportunity and you cannot create follow-up opportunities, quotations or sales orders. However, you can still create follow-up tasks/activities.
Regards,
Dawood.
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Hello Priyanka,
Please check below links:
Creating follow up CRM quotations in web ui - CRM - SCN Wiki
https://scn.sap.com/thread/3225652
Thanks,
Kapil
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