SAP Product Inspiration Series for Industries & Intelligent CX (Wave #5)

[SvenFeurer]

Hi everyone! Welcome to Wave 5 of our Product Inspiration Video Series covering the latest innovations of SAP Intelligent CX along with S/4HANA, Business AI, Joule, BTP and industry-tailored solutions. Please find the latest deep dive videos from our product teams below.

1. Order Taking in SAP Sales Cloud Version 2 in Action

Priyanka Bhat from the Sales Cloud Product Management at SAP provides an overview on Order Capturing. Watch this product inspiration video to learn about the broad set of capabilities of Order Capturing, Simulation and Pricing in SAP Sales Cloud Version 2 along with SAP S/4HANA as well as our major innovations as part of the Intelligent CX portfolio from SAP.

The key highlights shared in this video are:
00:00 - Introduction
00:59 - Why Order Capturing in SAP Sales Cloud Version 2?
02:00 - What Set of Capabilities Does Integrated Order Capturing Offer?
06:36 - How Can Customers Adopt Order Capturing with SAP Sales Cloud V2?
07:14 - Start of the Demo
07:33 - Demo: Create a new Sales Order in SAP Sales Cloud V2
08:28 - Demo: Add Products to the Cart of a Sales Order
10:47 - Demo: Use Product Lists for a Specific Account
12:21 - Demo: Get Details for Each Item of the Cart
13:18 - Demo: Close Sales Order but Keep Draft Version
14:27 - Demo: Sales Order Insights and Account Buying History
16:21 - Demo: Pricing Components of the Sales Order
17:01 - Demo: Preview Sales Order and Send a Summary to the Customer
18:37 - Demo: Associate an Opportunity or Other Activities to the Sales Order
19:55 - Demo: See Account Details and Latest Account Insights
21:17 - Demo: Sales Order Worklist and Filter Criteria
22:40 - Demo: Real-time Order Simulation with SAP S/4HANA
25:47 - Demo: Availability-to-Promise Check (ATP) with SAP S/4HANA
27:37 - Summary: Intelligent CX from SAP

2. Guided Selling & Playbooks in SAP Sales Cloud Version 2

Shailesh Mane, Senior PM from Sales Cloud Product Management at SAP provides an overview on Guided Selling and Playbooks. Watch this product inspiration video to learn more about this optimized workspace to quality opportunities, send out quotes and win deals in SAP Sales Cloud Version 2 as well as our major innovations as part of the Intelligent CX portfolio from SAP.

The key highlights shared in this video are:
00:00 - Introduction
00:51 - Why Guided Selling and Playbooks in SAP Sales Cloud V2?
01:30 - What exactly is Guided Selling in SAP Sales Cloud V2?
02:06 - How can Customer Adopt Guided Selling in SAP Sales Cloud V2?
02:39 - Start of the Demo
03:16 - Demo: Opportunity Kanban View
06:34 - Demo: Opportunity Details
11:25 - Demo: Create a Quote from an Opportunity
13:02 - Demo: Manage Playbooks
13:32 - Demo: Configure Playbooks - Define Activities & Actions
13:52 - Demo: Configure Playbooks - Define Rules
14:03 - Demo: Configure Playbooks - Assign Accounts, Organizations, Products & Product Groups
14:18 - Demo: Configure Playbooks - Gain Insights and Measure Performance
16:17 - Demo: Opportunity Without a Playbook
16:35 - Demo: Opportunity With an Assigned Playbook
17:32 - Demo: Opportunity With Multiple Assigned Playbooks
19:17 - Summary: Intelligent CX from SAP

3. SAP Order Management Services in Action

Chris Dirks from the Order Management Product Team at SAP provides an overview on the new OMS Solution. Watch this product inspiration video to learn more about this composable order management solution to process online sales orders across various channels as well as our major innovations as part of the Intelligent CX portfolio from SAP.

The key highlights shared in this video are:
00:00 - Introduction
00:52 - Why SAP Order Management Services (OMS)?
02:10 - What Concrete Scenarios Does SAP OMS Support?
03:35 - How Can Customer Adopt SAP OMS?
04:54 - Start of the Demo
05:04 - Demo: Consumer Starts Shopping in SAP Commerce Cloud
05:15 - Demo: AI-based Visual Search in SAP Commerce Cloud
05:46 - Demo: Consumer Places an Order Through SAP Commerce Cloud
06:14 - Demo: SAP Order Management Services
06:33 - Demo: SAP OMS - Sourcing Simulations
07:49 - Demo: SAP OMS - Get Order Details
08:14 - Demo: SAP OMS - Define the Perfect Order Lifecycle Journey
08:38 - Demo: API-based Integration to Fulfillment Applications (SAP BTP Build Apps Example)
09:19 - Demo: Finally Track Order Performance through SAP Analytics Cloud
09:52 - Summary: Intelligent CX from SAP

4. End-to-End Customer Journey in Utilities

Uwe Zachmann, Head of Product Managememt Utilities along with Asif Dogar, Senior Product Manager Utilities, from the Industry Product Engineering at SAP provide an overview on the end-to-end customer journey powered by SAP Intelligent CX. Watch this product inspiration video to learn about the strategic imperatives of SAP's utilities solutions as well as our major innovations as part of the Intelligent CX portfolio.

The key highlights shared in this video are:
00:00 - Introduction
00:43 - Why SAP Intelligent CX for Utilities?
01:26 - Which Utilities Scenarios does Intelligent CX Offer?
02:39 - How Can Customers Adopt Intelligent CX for Utilities?
03:40 - Start of the Demo
03:51 - Demo: SAP CDP - Utilities Accelerator
04:04 - Demo: SAP CDP - 360 Customer Insights
04:35 - Demo: SAP CDP - Audience Creation and SAP Joule
04:54 - Demo: SAP Emarsys - Utilities Tactics
05:13 - Demo: SAP Integration Suite - Standard iFlows for S/4HANA and Emarsys
06:10 - Demo: SAP Service Cloud Version 2 for Utilities
09:08 - Summary: Intelligent CX from SAP

5. NFT-powered Customer Engagement for SAP Intelligent CX

Scott Young from the Industries & CX Product Engineering Team at SAP provides an overview on NFT Management by SAP. Watch this product inspiration video to learn more about this brand new Web3 incubation product, see how it integrates with SAP Emarsys Customer Engagement and hear about major innovations as part of the Intelligent CX portfolio from SAP.

The key highlights shared in this video are:
00:00 - Introduction
00:46 - Why NFT Management by SAP?
01:16 - What Specific Capabilities Does NFT Management Offer?
02:08 - How Can Customer Use NFTs Along with SAP CX?
02:54 - Start of the Demo
03:34 - Demo: SAP NFT Management Overview
04:08 - Demo: NFT Collections
04:44 - Demo: NFT Details
04:59 - Demo: Create a New NFT Collection
05:31 - Demo: Use NFT’s in Marketing Campaigns in SAP Emarsys
06:24 - Demo: Customers Can Easily Claim their NFTs
07:20 - Summary: Intelligent CX from SAP

6. End-to-End Service Solution in Action

Anshika Goyal, Director Product Management at SAP provides an overview on end-to-end Service Solutions from SAP. Watch this product inspiration video to learn about the strategic direction solution capabilities across SAP Service Cloud Version 2, SAP S/4HANA Service and SAP Field Service Management, and hear about our major innovations as part of the Intelligent CX portfolio.

The key highlights shared in this video are:
00:00 - Introduction
01:16 - Why End-to-End Service Processes with SAP?
02:20 - What Specific Service Scenarios Does SAP Offer?
03:35 - How Can Customers Deploy an Overall Service Solution?
03:59 - Start of the Demo
04:10 - Demo: Create Service Order in SAP Service Cloud V2
05:02 - Demo: Add Field Service Item to the Service Order
05:53 - Demo: Check Service Order in SAP S/4HANA
06:52 - Demo: Perform Planning and Dispatching in SAP Field Service Management
07:58 - Demo: Mobile Field Service Execution in SAP FSM
09:38 - Demo: Approval Time and Materials Confirmations in SAP FSM
09:57 - Demo: Set Service Order to Completed in SAP S/4HANA
10:56 - Demo: Final Check and Full Transparency in SAP Service Cloud V2
11:23 - Summary: Intelligent CX from SAP

If you're curious to learn more about Intelligent CX from SAP then please check out the other videos as well:  

Back to the Product Inspiration Overview  |  Wave I  |  Wave II  |  Wave III  |  Wave IV