Workflow: Problems with Report RSWUWFML2

[Former Member]

Hi,

I seem to have a strange problem which I was wondering whether anybody else has experienced ? Basically I am using report RSWUWFML2 to forward work items towards a users outlook inbox. The problem is that the email is received by an completely different user than the agent who has been assigned the work item. Obviously this is causing a problem.

Does anybody know what could be happening here.I don't think it is a substitution issue.

Regards

Dave Hackett

[Former Member]

Hi Dave,

There might be mismatch in the user - role binding that is causing a problem.

Regards,

Aniket

[Former Member]

Aniket,

Thanks. But the problem has just appeared without any changes to the workflow. I will however check it out.

[VijayasekarK]

Hi Dave ,

RSWUWFML2 report pick's up email id by two methods....

1. If HR data is maintained (i.e) user id is linked to empolyee id - Infotype 105 ( subtype -0001 ) , system picks up the mail id from subtype - 0010 .

2. If HR data is not available , report pick's up the mail id maintained in user master data. (SU01).

I hope the mail id maintained in either of this is wrong.

If you find above settings are ok ...check the personal office settings in the Business Workplace, under Automatic Forwarding.

Note : There are many sap notes released on RSWUWFML2 ...please check the same , it will be very usefull to u..

Reward points ...if you find the above useful,,,,

Regards,

Vijay

Message was edited by: Vijayasekar