VA01-STRANGE PROBLEM

[Former Member]

Hello everyone..

I am facing a very strange problem..

while using VA01, a mail is sent to receivers when SO is created..

what is happening is that in development server it is working absolutely fine..

but when we transport it to production server then half times it works and half times it doesnt..

there is no particular case for which it is working or not working..

a team of 4 abapers have worked on this problem but nobody has been able to find the solution..

Can anyone of you help me out Plz....

Regards

Shilpa

[Former Member]

Hi Shilpa,

Did you check in transaction SCOT if the system is showing any error.

Also, i wanted to know if this problem is occuring for one user id or irrespective of user id.

I guess you would be knowing but just for confirmation, Have you maintained a default email id in SU01 transaction for your user id.

Regards,

Ravi Kiran

[Former Member]

Hi Ravi,

There is no error in SCOT...

The problem is irrespective of any user id...

default mail id has also been maintained...

Shilpa

[Former Member]

Hi

Have u checked SOST?

And every user has a mail address in SU01?

Max

[Former Member]

Hi

Try to check if the message was created and its status by trx SOST

Max

[Former Member]

Hi Max,

message was created..

[Former Member]

Hi Shilpa,

Does the users who are executing VA01 have authorization for Business workplace, Mailing etc. When i worked on a different module a similar issue happened. When i executed using SAP_ALL authorization there was no problem in mailing and when end users with limited authorization did the same mails were not sent.

Check the authorization of the users as well.

Regards

[Former Member]

Hi Ravi,

The same user is sending mails on production server..sometimes it goes and sometimes it doesnt...

[Former Member]

Hi Shilpa,

As Max asked, does the entry appear in SOST transaction ? Also under the "Send status" tab in SOST make sure all check box "Waiting" , "Errors", Sent" is checked

Regards

[Former Member]

Hi All

Actually I am an ABAPer so I just wanted to confirm whether the problem is technical or functional...

As per all answers It doesnt seem to be an ABAP problem..

Am i right???

[Former Member]

Hi

If your solution works in dev system and somtimes no in prod system, probably it's not ABAP problem, but we can't be sure, only if you do all controls we asked perhaps we can coonfirm it.

Max

[Former Member]

>

> Actually I am an ABAPer so I just wanted to confirm whether the problem is technical or functional...

As far as your replies in this thread, It looks to me this is not an ABAP problem. Since same user is able to send the mails sometime and sometimes not! It probably a Basis problem to see whether TCP/IP,SMTP Mail server connection is available (UP) always without any interruption?

Cheers

[Former Member]

Hi Shilpa,

Is there any Z development for sending mail? If yes then whats the FM used to send the mail? Trying using the FM SO_NEW_DOCUMENT_ATT_SEND_API1.

Regards,

Nikhil