support

[Former Member]

hi experts,

what is tool we can use in supporting project to track tickets ,explaine what happen in support projects.

thanks in advance.

[Former Member]

hi,

it depedn on comapny to company some are <b>lotus notes,remedy</b>...here we get the tickets n we chose the ticket n assing in our name nstart the work mostly it will be some modification in some codes or stuffslike that.. u wil get the requirenment form the tool itself it wil display how many developers has alrady has open tht ticket or worked on that ...so that u wil get an idea abt the current status...

reward if helpful

ravi

[Former Member]

hi,

Generally in Support projects work comes in the form of tickets. each problem will be referred by a Ticket. All the tickets information will be maintained either in Remedy database or Lotusnotes etc. Here information like who raised this ticket, who is the resolver, date of creation, ticket's priority whether it is high or medium or low, specification etc. entire information will be maintained here. once the object is completed then respective ticket will be updated with status 'completed'.

hope this information is useful to you.

thanks,

sksingh