support project

[Former Member]

hi gurus,

can any one pl. tell me about service land agreement

[sreeramkumar_madisetty]

Hi Kiran

That is not Service and Agreement .

that is Service Level Agreements(SLA).

SLA is nothing but agreement between the client and Supporting company.

Regards,

Sree

[Former Member]

thanks yaar,

can u please tell me about review process

kiran

[sreeramkumar_madisetty]

Hi kiran

You forget to reward the points to useful answers.

Please do that and close your thread if you are satisfied with the answer.

Regards,

Sree

[Former Member]

Hi ,

in support phase of your project..

depending on that agreeement

depending on the severity of the bug you have to clear the bug in a

certain amount of time

for ex it is high priority clear it in 4 hours

medium means oneday

low means 3 days...

like this

reward points if helpful.

regards,

venkatesh