SSF error: Invalid signer

[Former Member]

I have a user who anytime she tries to open an attachment in the Interaction Center she receives a blank page with "SSF error: Invalid signer". She logs into the IC with CRM credentials and her CRM account is fine. Any idea what is causing the SSF error?

From what I've heard, this error is caused b/c the PSE can't be accessed. Is this so? What are possible solutions?

Thanks,

Alex

Edited by: Alex Williams on Oct 13, 2008 8:13 PM

[Former Member]

I have a user who anytime she tries to open an attachment in the Interaction Center she receives a blank page with "SSF error: Invalid signer". She logs into the IC with CRM credentials and her CRM account is fine. Any idea what is causing the SSF error?

From what I've heard, this error is caused b/c the PSE can't be accessed. Is this so? What are possible solutions?

Thanks,

Alex

Edited by: Alex Williams on Oct 13, 2008 8:13 PM

[former_member402999]

Hi Alex,

the "SSF error: Invalid signer" means that at signature verification the certificate of the signer is not trusted. Might be a Single Sign On error, i.e. a Logon ticket or Assertion ticket can't be verified.

Best regards,

Klaus

[Former Member]

Please check if note 983550 can help u.

[Former Member]

Sorry an IE issue was the cause of this. Thanks for the advice anyways.

Alex