smartforms main window is not printing

[Former Member]

Hi,

I would like to ask what to do with this problem.

The smartform main window is not printing in all the pages. All the other windows, even the window with the total data is printing. The only problem is the contents of the main window is not printing.

Also, the problem only happens when the I've changed printer.

When I use LOCL as printer, the smartform is OK but when I change the printer, the problem is encountered.

This also happens when I change environment from development server to production server. In production server, even the LOCL printer is encountering the problem.

thanks.

[Former Member]

Hi,

I would like to ask what to do with this problem.

The smartform main window is not printing in all the pages. All the other windows, even the window with the total data is printing. The only problem is the contents of the main window is not printing.

Also, the problem only happens when the I've changed printer.

When I use LOCL as printer, the smartform is OK but when I change the printer, the problem is encountered.

This also happens when I change environment from development server to production server. In production server, even the LOCL printer is encountering the problem.

thanks.

[Former Member]

Hi Mike,

Have you checked the device type in transaction SPAD? Try to click on Full Admininstration from application toolbar and select device types.

Hope the above helps.

Cheers,

Patrick

[Former Member]

Hi Patrick,

Yes I've checked it. The device type is the same for the development server and the production server.