Smartform character issue

[Former Member]

Hi I need help with a smartform issue. I'm working on ECC 6.0 system. I have created a smartform in English but need terms and Conditions in English and French.

Some of French characters coming with # Sign. followed OSS Note 776507 and the problem is not resolved. any ideas how to solve this. If i look at print prieview it displayes correct but opon print and email( PDF) # appears.

Pl advice. Thansk in advance

[Former Member]

Hi I need help with a smartform issue. I'm working on ECC 6.0 system. I have created a smartform in English but need terms and Conditions in English and French.

Some of French characters coming with # Sign. followed OSS Note 776507 and the problem is not resolved. any ideas how to solve this. If i look at print prieview it displayes correct but opon print and email( PDF) # appears.

Pl advice. Thansk in advance

[peng_wen]

Hello,

Cascading font device type SWINCF will help, refer to note 812821 for more details.

Best Regards,

Wen Peng

[Former Member]

Hi harpit,

i tried to print french via using text box and downloaded it into PDF.it works.i have attached smartform screen and output.also can u check tcode SMLT and check if french is installed.even though french is not installed in ecc6.0 here.!/Capture.PNG|__jive_id=422415|alt=Capture.PNG|width=450|class=jive-image jive-image-thumbnail|src=/Capture.PNG!

[Former Member]

[peng_wen]

Hello vishnu,

We do not have to install the language in SMLT, the problem is whether the character set and the fonts
are supported in the used the device type, so the device type is important here, with cascading device
type the fonts and language key talked in note 776507 are not important anymore.

Moreover, for sending PDF via email, you have to ensure the following setting is correct too.

Tcode: SCOT-> Settings-> Device Types For Format Conversion->

Select the language and change the Dev,type to SWINCF

Regards,
Wen Peng

[alexander_bolloni]

Hello,

my first question would be: do you have a Unicode SAP system?

The device type used for doing the PDF or Print Conversion is important, like the other members said. But to find out what is happening first I would like to see if your system is Unicode and, if not, what the default system codepage in your NUC system is?

Best regards,

  Alexander

[Former Member]

HI Alexander,

yes our system is unicoe...i just realized today it is happening also with English. the only character it prints with # is ' sign. for example customer's print customer#s.

I checked all notes and still could not find any leads...any ideas?

[alexander_bolloni]

Hi,

the PDF conversion for SMart FOrms documents always makes use of a "device type" (a printer description from transaction SPAD). In NUC systems, often the device type PDF1 was used (or possibly POST2), which support only Latin-1 character set (ISO 8859-1).

Your character in question looks like an APOSTROPHE character U+0027, which is included in Latin-1.

But there exist many additional variations of similar-looking "quote" or "apostrophe" characters in Unicode which may be used in that example and which are not convertible with a Latin-1 based device type.

You should find out the Unicode code of the character in question and then check the PDF conversion. Do you have a chance to post the resulting PDF file? The SAP created PDF files contain PDF comments which may explain what went wrong... (e.g. the device type which was used).

Best regards,

  Alexander