One problem about ECL Viewer

[Former Member]

We marked the checkbox - Greyscale 24bit(for TIFF) to get a better picture quality in EDS setting(options->colors), but seems the EDS-Viewer cannot “memorize” this setting – when closing the document and reopening, the viewer still has bad quality again and the user has to set the checkbox again and again,

1> Is there some possible ways to let EDS remember and load the setting everytime when the document opened???

2> After debug, seems when marked the checkbox Greyscale 24bit(for TIFF) the sap run below codes, but when open the documents for the 1st time, below codes are not readed, so if it is possible to add below into program when 1st loading??

call method this_viewer->set_greyscale_color with quality = 3

Thansk a lot for the help!

[Former Member]

Hi Winamp 7,

please check if you have installed the ECL Viewer properly. Please see the SAP note 1083901 and install the latest available version 6.

Before I would like to ask you, to uninstall your former ECL

Viewer before you installed Version 6? To check if the ECL Viewer is

un-installed please search for WebViewer2d.dll file. If it is present

then it means ECL Viewer is still installed on your PC. You can also

check the folders and should be able to see all the dll's for ECL Viewer

such WebViewer3d.dll/Printing.dll etc to make sure that there is not

only single file but the whole installation.

Generally there are two possibilities to un-install the ECL Viewer:

• Uninstall the version integrated with SAP GUI by using SAP

Installation scripts. You need to uncheck the 'EAI Viewer' component in

'General Add-on' option.

• Check add/remove program and if there is an entry like SAP Viewer,

uninstall it.

After this search again, and you should not get WebViewer2d.dll file on

machine. Now reinstall the latest Viewer.

cheers,

Hema.