Multiple Credit Card Authorization

[Former Member]

We use credit cards, but also do many partial deliveries against a sales order. It seems that when we have a partial delivery against an open sales order the system overauthorizes the credit card.

Example:

Order

Line Item 10 = $200

Line Item 20 = $100

Total Authorization = $300.

If a delivery note is created against line item 10, but it is not picked or PGI'd and we run the credit authorization program the system creates another authorization for $200 (amount on the delivery), which causes a total authorization of $500 on the order, although the net value of the sales order is only $300. I believe this is due to how Open_Values is populated in function Group V21F.

Has anyone run into similar issues with credit cards and partial deliveries? If so how did you resolve? Doing a Ship Complete is not an option for us based on our business processes.

Thank you for any help you can provide.

[Former Member]

We use credit cards, but also do many partial deliveries against a sales order. It seems that when we have a partial delivery against an open sales order the system overauthorizes the credit card.

Example:

Order

Line Item 10 = $200

Line Item 20 = $100

Total Authorization = $300.

If a delivery note is created against line item 10, but it is not picked or PGI'd and we run the credit authorization program the system creates another authorization for $200 (amount on the delivery), which causes a total authorization of $500 on the order, although the net value of the sales order is only $300. I believe this is due to how Open_Values is populated in function Group V21F.

Has anyone run into similar issues with credit cards and partial deliveries? If so how did you resolve? Doing a Ship Complete is not an option for us based on our business processes.

Thank you for any help you can provide.

[ray_mannion]

Hi Molly,

What did you discover here. Sorry, I know this is an old thread. We are experiencing credit cards remaining with open authorizations because inconsistencies happen between the billing plan and the payment card entries. When the order-related billing fails to post, the credit card authorization remains open and gets triggered each time the order is opened.

We are doing 2 things to manage this - first we are going to try to require the payment card and billing plan information to be synchronized. Next, we are going to use the VOFM routine to wrap the credit card authorization function in a custom function to implement business logic to suppress the call under certain conditions.

I really wish there was an explanation somewhere in regards to what causes a credit card authorization request.

[Former Member]

I have searched to no avail.  Does anyone have a solution or work-around that will help with this problem?

thanks

[former_member578663]

any solution to this problem? We are facing the exact same issue