Error saving the document to a temporary file

[Former Member]

Hi All,

I am getting the message 'Error saving the document to a temporary file' 

Message no. SOFFICEINTEGRATION170

while opening the Document in the Custom Tcode.Also the content is in encoded format.

This is happening only in Production server for some specific documents. How to resolve this issue.Below are the encoded format screen shots am getting while opening the Document.

Thanks for your reply in advance.

Regards

Bharathi

[Former Member]

Hello Bharathi,

From your provided screenshots, am able to tell that its a XML file, so open it using correct format ( XML ).

Thank You.

[Former Member]

Hi Ashish,

Thanks for your reply.

It is not XML format, this the word document.

Word document content is encoded.

Regards

Bharathi

[Former Member]

Hi,

     Did you check which word format it is in ? As there are two versions prevailing now a days.

*.doc which is supported by all word engines AND

*.docx which is supported by word 2007 and higher engines only.

So may be the word processing engine installed in the system is older one and the few documents which are bieng read as encoded are of .docx format.

And please provide some more details, no accurate information can be obtained with the screenshots error name.

Thank You.