ABAP Help not working

[Former Member]

Hi,

from time to time, my ABAP help stops working. Normally, when you press F1 on a key word, the abap help shows up, but I just get a white view.

When I create a new workspace, the help shows up again, so I think this has to do something with corrupt settings in the workspace.

Does anyone know, how to fix the workspace settings, so I don't have to create a new one (and loose all my settings)?

[mayur_priyan]

Hi,

Did you  check out the following links ?

Regards,

Mayur Priyan .S

[Former Member]

Hi,

thank you, but the help in the SE80 is working all the time. It's just eclipse.

[Former Member]

Hello Mr. Henn

Actually the help view should never show just a pure white view and there should not be settings, which cause this problem.

Could you please provide more information, which allow to investigate the problem?

• Is the view pure white or is there any message shown in the view (e.g. ‘Loading content…’)?
• Does the error log view contain a message related to the view?
• Did you try to just restart Eclipse with your old workspace instead of creating a new workspace (which also restarts Eclipse) ?
  
• Could you reproduce the problem the following way and provide the resulting support-information?
  • Turn on the tracing for the ABAP help view:
    • Trace level: Info
    • Trace location:
      Expand the tree to find it:
      ABAP Development Tools > Tools Infrastructure > UI
      > 'Selection based View – com.sap.adt.tools.core.ui.internal.infoview’
  • Turn on the ABAP communication log:
    Window > Show view > ABAP communication log,
    in this view: button 'start logging'
  • Then reproduce the problem

• and export the support-information.
  Help > Collect Support Information...
  

Kind Regards,
Ulrike Hellbrück, Abap in Eclipse development team

[Former Member]

Hi,

the problem still exists after a restart of eclipse. Only creating a new workspace solved the problem.

Here is a screenshot of my eclipse with the empty help view on the lower left corner and the trace view.

Please tell me, where I can upload my trace file.

EDIT: The ABAP Communication log stays empty

Greets David

[Former Member]

Hi David

The trace information is contained in the support.zip, also the NPE from error log including the respective stack trace can be found there. Could you please proceed the way I have described above and provide the support.zip-file? (In Help > Collect Support Information...you decide about the location of the support.zip-file)

Kind Regards, Uli

[Former Member]

Hi,

here is the support.zip file

EDIT: Sorry SCN does not allow .zip files.

Where should I upload it instead?

[schneidermic0]

Hi David,

could you open an OSS ticket? I guess this would be the easiest way.

Michael