on 02-27-2024 7:17 PM
Hi, will start off on what I am looking for. Then add some color.
I need a list of all of the domains to whitelist that get used in the logging into the SAP page as well as when I try to install SAP Crystal Reports 2020 and try to get past the License key part. My network is really locked down and somehow blocking some domain or subdomain that Crystal Reports is using to authenticate my License. We have a locked down network and use something called Zscaler and probably some other stuff keeping us safe. So I need to see if someone can provide me with domains to whitelist so I don't get the "Product Key is Invalid" message.
Color: I do have a valid product key. SAP sales confirmed it and I installed the program on my personal laptop, no problem. But on my work computer, I can not get past the Invalid key message. Something on my side is blocking that traffic where they authenticate it. We just can't figure it out. Had someone tracing what is getting blocked today under my account and as I try to log into Sap.com and also try to validate my license, sites that are getting blocked are as follows so far (why are they using these...?)
socialize.gigya.com
crs.cr.adobe.com/pvb-preferences/win/intel
212-tcu-034.mktoresp.com
Now I can finally log into SAP.com (it just spun before) but I still can't authenticate my license key. Most importantly, I really need to use Crystal Reports ASAP and if someone know what the pressing of the button after it asks for license key on the install is doing, please let me know. What is the API or site that is responding back with Invalid key. I suspect it is blocked on my side so it is not getting a response so it just by default says "Invalid Key" and I need to tell then what else to whitelist.
Hi kevin-day48, for the CR designer I am not sure if it will authenticate the codes to a server...I just ran a test in a VMWare image with no connectivity, used a trial keycode and there were no issues. As a test for you: go to the trial downloads here to get a trial key, disconnect your laptop, first try your keycode again and then try the new trial keycode.
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I did find a workaround here at the end of this kbase...it involves bypassing the validation during install. You will be prompted for the keycode after install. Hopefully this will work for you...i.e. if the error is related to the validation during install only. https://me.sap.com/notes/1686448/E
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