Determine Agent via BRF+

[JunyiYu]

Hi Experts,

  How can we use BRF+ to determine which agent should the task be routed to?

   E.g. For task A, it is usually routed to agent 1. But if agent 1 is on holidays or on medical leave, the workflow should route to Agent 2, based on the rules in BRF+.

  Is this possible?

  Thanks.

[former_member215344 · Accepted solution]

Hi Jiunn,

I think it is possible in BRF using the badi /SAPSRM/BD_WF_RESP_RESOLVER and make sure you provide the implementation class for the badi in IMG in path below:

SAP Supplier Relationship Management-> SRM Server->Business Add-Ins-> Business Workflow-> Process-Controlled Workflow -> Define Agents.

Pls reward if helpful.

Thanks,

Ajay Bose

[JunyiYu · Accepted solution]

Thanks Ajay,

  Is this only applicable for SRM or we can use BRF in ERP as well. Thanks.

[former_member215344 · Accepted solution]

Hi Jiunn,

BRF was introduced in SAP SRM 7.0 and currently it is used only in SRM as far as I know.

Thanks,

Ajay Bose

[paul_bakker2 · Accepted solution]

Hi,

BRF+ is available in ERP from EhP5 onwards.

Of course, one way of determining agents is to call a rule that executes a function module.

That function can invoke BRF+.

I haven't tried it myself though.

cheers

Paul