Emarsys Product Fields

[juanescab]

Dear community, I hope you're doing well,

I have a question regarding the Emarsys Contact Data fields. I understand that there are different types of these, including System Fields, Custom Fields and Product Fields.

Regarding the Product Fields, which features activates automatically Product Fields, such asin the SMS case?

Specifically, If I activate Mobile Engage (Push Notifications), the opt-in and other fields are created automatically for this channel (if so, someone knows the usual Field String ID in Emarsys)? Or should I create the channel-specific opt-ins (example: c_opt_in_push) manually?

Thanks in advance!

Juan Cabrera

[safin · Accepted solution]

Hi Juan,

Emarsys SMS is a paid add-on, as it's activated, Emarsys automatically creates these product fields (such as Mobile SMS Opt-in field) in your account, you needn't manually create it.

Furthermore, you can look up related field id for these product fields in Field Editor, for example, the field id for "Mobile SMS Bad Number" is 50328 in my system and the field string id is blank, please note since these add-on are enabled individually for each account, their IDs will vary from account to account.

Hopefully it can help you a little.

Thanks

[juanescab · Accepted solution]

Hi safin, I hope you're doing well,

Thank you very much for your quick answer.

This is for the SMS case, but ¿Do you know if this is the same case for Mobile Engage (specifically for push notifications)? If you have activated Mobile Engage ¿Could you please share with me the Field String ID (the tech name) that Emarsys shows you?

Thanks!

Juan Cabrera

[safin · Accepted solution]

Hi Juan,

As far as i know, there is no product fields for Mobile Engage. Furthermore, product fields (no matter which features it relate to) should be created automatically by Emarsys as related features are activated.

Please correct me if there is something wrong, 🙂

Thanks

[juanescab · Accepted solution]

Hi safin,

Thanks for your answer. I think this is very clear for me, but this leads me to another question.

In case I want to migrate contacts from my origin database that has a channel-specific opt-in field (e.g. For SMS), How I can match this field in recurring contacts updates with the Product Field?

-

Juan Cabrera

[WillYoung]

Hi everyone!

Thanks for the question, and even more so for the replies! I dived into the documentation and I can see that we don't have a clear 'directory' of the product fields that are automatically created when a new product or add-on is enabled. So I have escalated this to our Documentation Team and they will prepare something to give a better overview. Great feedback, thanks.

[juanescab]

Hi wyoung,

thanks for taking the time of scalating this topic. I think it will be very helpful for everyone.

I'm asking this, because I want to start uploading my Contacts' data to Emarsys and then I want to set the Ongoing integration to update contacts fields, based on a CDP. But I'm not sure about what Field String ID should I use for the SMS Opt-in field in my data modelling. Do you have any idea about this?

Thanks as always!

Juan Cabrera

[KunalBansal]

Hi juanescab,

Emarsys automatically creates such fields upon activation of SMS or Mobile Engage feature.

In-case you need any additional field, you can always create or check for existing in Field Editor.

For any issue or specific requirement, you can always log an incident to clarify with SAP under component CEC-EMA.

I hope this was helpful. Thank you.

Kunal Bansal

SAP CX Architect, SME - Emarsys, SMC, CDC, CDP, Qualtrics