on 02-13-2018 4:25 PM
Dear SAP community,
we would like to use CTI for Hybris Cloud for Sales/Service with Skype for Business. We found the following guide that explains the basic principles using the CTI adapter:
Is this scenario also applicable for Skype for Business?
Best regards,
Daniel
Yes. That is a common CTI integration approach. Partners or Customers are expected to build the integration.
LinkThat Cube is a certified partner of SAP Hybris C4C. They offer C4C-Microsoft Skype for Business integration.
https://www.sap.com/dmc/exp/2013_09_adpd/enEN/#/partners?id=p9832
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