If an e-mail channel is active but no ticket type was selected what will happen receiving an e-mail

[Eduardo_DaSilva]

Hello experts,

creating an e-mail channel but not setup the ticket type on that channel, when an e-mail arrives for that channel what ticket type will be set?

Is a B2C channel and there's two ticket types setup in the tenant.

I can't send an e-mail to that channel since this is a productive customer tenant.

Did search on internet, community and even the manual from SAP Service Cloud and there's no reference for this question.

Thank you for your support.

Regards,

Eduardo

[Gayatri_Bagde · Accepted solution]

Hi Eduardo,

It creates the ticket with standard default type as "Service Request"

Thanks,

Gayatri