How to insert a "mailto"-link in Content Studio?

[SCHNEIDERT]

Dear Experts,

in the Content Studio we need a mailto-link, so that the contact has the option to click on it and send an e-mail to a given email-address. Like described here: https://www.w3schools.com/tags/tryit.asp?filename=tryhtml_link_mailto

But when I insert a link, type in the "mailto:address..." and try to check/release the email, I always get the following error message and I cannot release the email for usage in campaigns:

But with http(s):// the mailto won't work.

So: how is it possible to insert such a "mailto"-link in the Content Studio in SAP Marketing Cloud?

It's urgent! Hope someone can help!

BR Tobias

[former_member226 · Accepted solution]

Hi,

We also had a similar issue which we fixed by directly pasting follwing HTML code in source tab. WIth this email template was released.

<p> Click for <a href="mailto:testblabla@sap.com?subject=Test%20and%20Feedback" data-sap-hpa-ceimo-link-id="15759291619662313" data-sap-hpa-ceimo-link-outboundid=" " data-sap-hpa-ceimo-link-utm=" " data-sap-hpa-ceimo-link-trackable=" ">Email Here</a></p>

html-source.png

Thanks

Saurabh

[SCHNEIDERT · Accepted solution]

Hi Saurabh,

I also fixed it yesterday in the evening. In the Source Code for the attributes data-sap-hpa-ceimo-link-outboundid, data-sap-hpa-ceimo-link-utm and data-sap-hpa-ceimo-link-trackable the value 'X' was set. So of course, Marketing Cloud expects a http(s) for a trackable link.

After removing it, it works as expected.

Thanks! 🙂

BR Tobias