on 01-05-2015 10:26 AM
Hello everyone,
I am trying to make dates calculation based on working days only.
I have read few posts on the scn and known by experience that it should work with customizing service profile on crmd_serv_sla.
However, after making all steps, it does not work. If someone would know where the problem is, that would be really helpful
Step 1 : customizing service profile
I am not customizing response profile as I don't need it.
Is this cusomtizing correct? I have tried with the others "Exceptions" values but still does not work.
Calendar FR is customizing with working days only monday to friday. Saturday and Sunday are untick.
Step 2 : Link service profile with product 'Investigation'
Step 3 : Calculation of dates
I need, for 'DATE B' to be calculated +2 working days compared to DATE A (here, ZPLA_RECEPTI)
I have added SERWI into the XML determination of dates
Step 4 : Date profile
I have added Service profile as reference objects of the date profile
Into date types, I have added the DATE A calculated from rule seen in step 3.
Step 5 : Result KO
Date A is the date for calculation of Date B (here, Date objectif Accusé Réception).
It is added 2 days as written in the xml but it is week-end days and the result date should be 06.01.2015 and not 04.01.2015.
Am I missing something here?
Thanks a lot,
Regards,
Anaïs
I have met the same problem.
you have to define a response profile based on priority.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Anais,
Check whether you have assigned that date rule to Date type in the Date Profile (In the same screen where Dharma Kasi has shown).
Regards
Ravi
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Ravi,
thanks for your answer. I do have the date rule assigned in my date profile as the date is calculated with +2 days. The rule works but is cannot take into account the service profile with the working and non working days Would you have any explanation for the issues?
Thanks,
Regards,
Anaïs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
3 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.