IGS server not getting up

[Former Member]

Dear Experts

we are trying to open MSS pages in HCM  Portal it throws igs cummunication error then i found some documents related to this by which i went al11 and open DIR_PROFILE = /usr/sap/SID/SYS/profile from there i went start profile of particular instance i found the IGS server line in commented

Kindly find the attachment for the same and suggest some thing on this our dev and qua werver IGS server works properly but in PRD it throws error

Prd Application server IGS

Prd Central server IGS

Quality server IGS where IGS working

Kindly give me some suggestions to rectify the issue..

Regards

[Mofizur]

Hello,

Please check 454042 - IGS: Installing and Configuring the IGS

Thanks,

Mofizur

[Former Member]

Hi Rajendra,

Please check your gateway parameter security (gw/acl_mode, gw/reg_info, and gw/sec_info)

Refer below link:

Security Parameters - Security Settings in the Gateway - SAP Library

Regards,

Dhanar

[cris_hansen]

Hello Rajendra,

You can look at stderr* trace files (in the work directory) for IGS-related error messages.

There you might find the reason why the IGS processes are not running (most likely due to a missing library in the system).

I also recommend using the most recent IGS patch level.

Kind regards,

Cris

[Sriram2009]

Hi Rajendra

Could you refer the SAP Note for Troubleshooting IGS and refer the SCN Wiki link

514841 - Troubleshooting when a problem occurs with the IGS

Installing and Troubleshooting IGS - Supply Chain Management (SCM) - SCN Wiki

BR

SS