Could not subscribe to Launchpad.

[former_member200477]

Hello,

I am trying to subscribe to Launchpad from my cloud trial account and i get the below error.

What is the issue here.

Thanks and Regards,

Navya

[valteraraujo]

Hi Navya,

Today, Jan 18th, I tried again to unsubscribe and subscribe it again and it worked. I believe there were some glitch in the system.

Thanks,
Valter

[mariusobert · Accepted solution]

Hi All,

I saw a similar issue in another system on Friday but now it's working again. Can you check if you still have the same issue?

[former_member152488 · Accepted solution]

Hi Marius,
we got the same problem unitl now. Just tested again and successfully subscribed to launchpad.

[former_member200477 · Accepted solution]

Hi Marius,

I am able to subscribe to launchpad now. Thanks for the info.

What was the issue?

[former_member1012406 · Accepted solution]

it happened again it is a system error or not ? how can it be fixed

[Former Member · Accepted solution]

I saw your posted comment & that you've already raised a new question. In the future, I'd recommend using a new question for each new question you have. Feel free to review our rules of engagement here: https://community.sap.com/resources/rules-of-engagement. Feel free to take our Q&A tutorial at: https://developers.sap.com/tutorials/community-qa.html. With these tips you'll be able to prepare questions that draw responses from our members.

Best,

Your SAP Community moderator

[former_member1012406 · Accepted solution]

hi Mariah, thank you for your coments, I create a new trail account, and tried again , it is the same issue, its there any solution to this issue. I tried many times it falied .

I did not kown how the others fixed this issue.

[former_member466339]

Hi Navya

This problem occurs sometimes because of missing entitlements or exhausted entitlements related to launchpad. So kindly add required entitlements for launchpad creation.

[former_member200477]

Hi Balaji,

I see the launchpad service added to the entitlements.

i still cannot subscribe.

[valteraraujo]

Hi Balaji,

I had the correct entitlements and it is not working. As I mentioned below, I've deleted and created a brand new trial cloud account and the Launchpad subscription is not working.

Do you have any other suggestion?

Thanks,
Valter

[GK817]

Hi,

If you follow the steps as mentioned in this tutorial, it works, I have done it myself.

https://developers.sap.com/mission.cp-starter-digitalexp-portal.html

If it doesn't work for you, some issue with your trial account, try after some time or recreate the account.

Gaurav

[former_member200477]

Hi Gaurav,

I have tried subscribing other services and i am able to subscribe those but the issue is only with Launchpad.

[hzdo]

Hi, same problem for me. Other services work but trying to subscribe to Launchpad always leads to "subscription failed". I even deleted my trial account because it was very old and started a new one. Same result. The entitlements look correct to me

any idea?

best regards

Harry

[valteraraujo]

Hi Gaurav,

I had the same issue. I removed and added the entitlement, I've deleted my trial account and created a new one (so I lost everything I already had in the SAP BAS) and it is not working. The Launchpad subscription is not working even in a brand new trial account.

Do you have any more suggestion?

Thanks,
Valter

[JTR]

Hello,

I'm experiencing the same problem and also removed the entitlement and retried several times but still "Launchpad" service is not being subscribed successfully.

Also followed the tutorial https://developers.sap.com/mission.cp-starter-digitalexp-portal.html but this by itself does not guarantee the success of Launchpad subscription, i'm afraid.

If anyone was able to resolve or found another thread with information please share.

Thank you

[mariusobert]

The team is already working on a fix here but I'm afraid I have no insight when it will be here. A fast workaround could be the removal of the entire subaccount and the provisioning of a new one (if possible).

[Gary_Daley]

Hi , I tried a new sub account but still get Subscription Failed error. Any ideas ? Thanking you in advance.

[former_member1012406]

did not work

[mariusobert]

Thanks for reporting this problem, I pinged my colleagues to have a look.