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Product and Topic Expert
Product and Topic Expert


Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider, serving thousands of enterprise customers in more than 60 countries. The company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day.

Kyndryl became an independent company from IBM in November 2021 and had a 2-year timeframe (TSA exit) to separate. The legacy systems Kyndryl inherited were heavily customized and expensive to manage. Kyndryl required IT systems to move towards a lean, modern company.  The decision that simplicity would be the foundation of their separation strategy, resulted in a greenfield implementation of SAP S/4HANA, leveraging SAP Business Technology Platform (BTP).  The planned result is a simplified, streamlined, and optimized SAP business platform.

One crucial aspect of Kyndryl’s transformation was emphasizing the importance of master data in the journey to SAP S/4HANA. Clean, reliable, and well-governed master data was essential for a successful and efficient transition to SAP S/4HANA, and this is one area where Kyndryl sets itself apart. While master data management (MDM) is often overlooked for its critical role in business transformation, MDM can propel organizations to achieve their strategic goals more effectively and efficiently.

Data was scattered and difficult to find throughout the organization, with more than 68 disparate information/data warehouses, multiple master data applications and visualization tools, and no central governance or single source of truth. Decentralized and reactive services allowed for limited data visibility.

They chose SAP Master Data Governance (MDG), in conjunction with SAP BTP technologies, to provide the business with accurate, consistent, and timely business-critical master data. This lays the foundation for actionable business intelligence and analytics, accurate reporting, and streamlined business processes, enabling efficient decision-making and driving business growth.

SAP MDG provided a single definition and source of their master data and removed local standards and practices which deviated from the central depiction of the master data.  They leveraged SAP Integration Suite to enable distribution of their master data to both SAP and non-SAP solutions across the company.

Kyndryl’s SAP platform provides consistent client experience, improves delivery efficiencies, supports automation objective, and reduces technical duplication across the enterprise aligning with an enterprise platform strategy for enterprise functions.

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