Joule, SAP AI-copilot Available for SAP S/4HANA Cloud Public Edition in Early Adopter Care

[XiaohuaWang]

A reason to be excited 

How often did you use Generative AI tools during the last 12 months and have been excited about its capabilities? 

Now it’s time to get excited once again – SAP brings Joule, the SAP AI-copilot, right into your SAP Cloud ERP environment.  That means that an embedded natural language interface comes to you as SAP S/4HANA Cloud Public Edition user and will assist you in your daily work.  

The case for an AI-copilot 

SAP’s Cloud ERP solutions incapsulate a tremendous amount of functionality. They have to, since – not doubt – today’s business operations are highly intertwined: global supply chains, 24/7 manufacturing, volatile prices and the need to react on fluctuating customers’ demands immediately.  

All those business challenges demand a quick and accurate response to occurring anomalies, forward-looking resolutions to problems and data-driven decisions. However, statistics recurringly show that productivity is slowed since employees spend a non-neglectable amount of time searching for data and information. A recent Gartner study [1] revealed that 47% of employees struggle to find the right data and information required for their business operation. An earlier IDC report [2] suggests that a digital worker spends around 2.5 hours daily searching for information.  

With Joule, SAP will help business operations to enhance and maximize efficiency and avoid such unnecessary loss of productivity.  

Here comes Joule, the SAP AI-copilot 

SAP’s Cloud ERP solution has supported thousands of companies with business processes automation and simplification. In September 2023 SAP announced Joule, the generative AI-copilot to support end users in getting their work done faster and drive better business results in a secure and compliant way. 

Now it’s the time to announce Joule being available in SAP’s SaaS Cloud ERP offering: Joule, the SAP AI-copilot will boost user productivity and provide contextual insights in natural language. Within SAP S/4HANA Cloud Public Edition Joule will be released in an Early Adopter Care (EAC) phase starting soon. The registration phase has just started and existing SAP S/4HANA Cloud Public Edition customers can share their interest in attending the EAC phase. Don’t wait too long to register – only a limited number of seats will be available.  

How Joule boosts productivity in SAP S/4HANA Cloud Public Edition 

With the start of EAC, Joule in SAP S/4HANA Cloud Public Edition can assist users in different ways. Some examples: 

1. Looking for help to execute certain finance operations or looking for guidance how to change sales document entries? Joule can assist in finding such help information more easily. Via the natural-language interface, Joule provides quick and easy access to help content and creates a summary via the large language model. No need to browse through long search result lists anymore and reading into several topics to find the correct information.   
2. Navigational pattern: Not sure which application could help to check the status of sales orders? Just express the need in natural language and Joule will propose the most reasonable applications for the required business operation. 
3. Transactional pattern: Want to quickly check the status of a specific purchase order? Joule can also assist in providing insightful information about specific business objects. Once Joule shows up the required business information directly in the natural language user panel, users can directly jump into the business application from there. 

Your benefits as Early Adopter 

There is enough reason to get excited about Joule. Catch a glimpse into the future of Generative AI and Large Language Models in SAP’s Cloud ERP. Sign up as an Early Adopter and be one of the first active users of Joule in SAP S/4HANA Cloud Public Edition. 

The EAC phase provides the unique chance to engage in active discussions with SAP experts and share lessons learned. It’s a great opportunity to contribute to future product development of Generative AI and AI in Joule and SAP S/4HANA Cloud Public Edition.  

Embrace the opportunity, join now! 

Stay tuned 

Please stay tuned on this channel to receive future updates on the progression of AI and Joule in SAP S/4HANA Cloud Public Edition.  

Find more information on SAP Business AI and GROW with SAP, and if you like: Meet Joule. 

References 

[1]: “What Workers Want: Top 10 Insights from the Digital Worker Experience Survey” by Gartner, Inc. 

[2]: “The High Cost of Not Finding Information”, IDC Whitepaper