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SAP Service Cloud v2: How to create an event for the custom button created

Nijith
Explorer
0 Kudos

How can I create a custom event  in Service Cloud v2 for a custom button created and make a call to a custom BTP CPI iFlow from that event ? 

Nijith_0-1712672103613.png

 

Accepted Solutions (0)

Answers (1)

Answers (1)

Simon1982
Explorer
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Hi,

The event name comes from the tab you create on the case. So first create a new tab on case level and add a mash-up.

Simon1982_0-1714392736219.png

then create the button and add the event. 

Simon1982_1-1714392858279.png

When you hit the button the tab will be added on the case.

Simon

 

CAPMDeveloper00
Discoverer
0 Kudos

Hi @Simon,
How will it benefit the developers to call an custom app up and running on BTP platform?
What are the possible extensibility can be done using this button?
Please provide some insight on it.

Regards,

Guywholovecoding