Why does field service engineer need another system to perform the same functions which are already available in C4C? What are the advantages of FSM over resource scheduler?
If you are using C4C and the native resource scheduling is enough for what you need, happy days: use it and enjoy.
FSM offers a greater level of capability and functions, for work generated out of any work management system (standard integration provided by SAP for C4C, S/4HANA Service, CRM, S/4HANA PM/CS, ERP PM/CS) which you can read about here:
Key capabilities include: Customer self service (appointment booking), sophisticated planning and dispatching (grouping, supporting technicians, teams) via gantt chart or map, AI automated scheduling with travel time calculation and optimisation, technician offline mobile app, integrated smartforms for data capture, crowd sourcing (scheduling part time contractors).
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