how to setup an email notification when the broadcast report fails in C4C

[apnair_77]

The broadcast functionality within C4C reports allows the administrator to email reports on a periodic basis to single/ multiple users. At times this broadcast fails and the recipient does not get the reports. the user has to login to C4C and check the broadcast logs to understand the reason behind the broadcast failure.

I would like to know if an email notification can be set up such that whenever the broadcast fails, the recipients or the creator receives an email stating that the particular broadcast has failed.

highly appreciate for any suggestions / ideas / solutions.

Thanks

Ajith Nair

[former_member390432]

Hi Ajith.

I do understand your concern, but the system is only capable of register that email was sent to the email receipt successfully. Note that through network you can have many other external things that can be cause for the final receipt to not receive this email. Firewalls or email server down are the two biggest causes as per my experience. Often cases the firewall stops sap emails, and rule to ensure it will be accepted is necessary.
Other cases that are minor, is when the administrator hasn't registered the emails of the users they are trying to send to, note it is necessary to be registered in the system, just adding the e-mail there will not allow you to send the broadcast because the system requires it to be registered as security measure.
Other details can be found there:
2585650 - Broadcast E-mails are Not Received by the Recipients

If you can't access via link, just put name of the document on google, and you will be able to find it.

Best regards.

Mirelle.