Determine territory in multiple territory scenario for replicated Sales Order from ECC to C4C

[mkunert]

Hello experts,

we want to determine the territory for Sales Orders, where the customer has multiple territories assigned.

We determine the territory based on the Sales Org. The information about the Sales Org is found in the payload of the replication. Right now, if the customer has more than one territories assigned, there will be no determination of the territory in the replicated Sales Order.

Is there a way to derive the territory in C4C based on the information in the payload?

Thanks in advance and best regards

Max

[Neeraj_Jain]

Hello mkunert,

Please refer below SAP Blog. Might be it's helps to you.

https://blogs.sap.com/2022/10/06/territory-management-in-sap-sales-and-service-cloud-c4c/

Regards,

Neeraj Jain

[mkunert]

Hello Neeraj,

thanks for the blog. Unfortunately this doesnt answer our problem. Any other ideas on that topic?

Best regards

Max

[RamonaD]

Hi @mkunert,

We have a similar requirement. How did you solve this issue?

Thanks. Best regards, Ramona