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The SAP Customer Experience portfolio is built to accelerate time to market, personalize for the modern customer and scale flexibility as your business grows. An easy implementation and rapid adoption is key to project success.
Find everything you need to learn, innovate, and achieve more with free and premium SAP Learning resources. For each CX solution we highlight the tailored training program offering a Record of Achievement.
In this Blog you'll find: Accelerators for each CX solution, Access to the CX Onboarding Resource Center, Documentation, Webinars covering adoption, upcoming CX Webcasts, Training, Roadmaps and our CX Onboarding Blog Homepage.
We also have a new AI (Artificial Intelligence) section at the end..
1 CX Value Accelerators | Sales Cloud
New January 2025 SAP Learning This course is designed for new SAP Customers and Partners that are about to start their project implementation with SAP Sales Cloud and SAP Service Cloud and want to receive guidance, support and to get familiar with all services and platforms included in their subscription.
Interactive Onboarding Webinar covering the solution and SAC capabilities Webcast
SAP Cloud for Customer Help Portal
Practical Guides for Your onboarding Journey Blog
SAP Sales and Service Cloud – 2402 Release Briefing Webcast
NEW AI One pager for SAP Sales and Service Cloud V1
Lead to Order
- Best practices in Opportunity Management Webinar
- Best practices to capture, nurture and convert business leads Blog
- Best practice - Lead to Order Process from a CX perspective Webinar
- Sales Quote and Sales Order Best Practices Webinar / Playbook
- Status handling in Opportunity Management Blog
- Understanding Lead Management - concept to execution with best practices Webinar
- SAP Sales Cloud - Day in Life (PORTUGUESE) - Video
- SAP Sales Cloud - Day in Life (SPANISH) - Video
- Content Bundle for Intelligent Sales Add-On for SAP Sales Cloud Blog
Collaboration, Productivity and Usability
- Addressing Usability in Sales and Service Cloud Blog / Playbook / Webinar/ Adoption Lab
- SAP CX Microsoft Outlook & Microsoft Teams Integration in C4C Interactive Playbook
- Fast track your business by following performant business processes Blog
- Microsoft Teams integration with Sales and Service cloud (Spanish) Video
Intelligent Sales
- Machine Learning in Sales and Service Cloud Accelerator (Playbook)
Master Data
Analytics
- Sales Analytics for smart decision-making Webinar
- Sales & Service Analytics - Accelerator (Playbook/ Interactive Playbook)
- Create a Sales Dashboard with Business Analytics Adoption Lab (English) / (Spanish) / Portuguese
- Cloud for Customer (C4C) Business Analytics Blog
- Prepare Business Analytics for Sales Business Stakeholders Blog
- Embedded SAC reporting in Sales and Service Cloud Blog
Activity Management, Visit, Survey Management and Perfect Store
- Create a Visits Management Dashboard Adoption Lab
- Efficient Visit Planning and Execution Webinar / Playbook
- Activity Management - Adoption Pill
Usage reporting in Sales and Service Cloud Blog
Provide meaningful business insights in Sales and Service Cloud V1 with Embedded SAC Webinar
Measuring feature Usage and user adoption in Sales and Service Cloud Blog
2 CX Value Accelerators | Service Cloud
New January 2025 SAP Learning This course is designed for new SAP Customers and Partners that are about to start their project implementation with SAP Sales Cloud and SAP Service Cloud and want to receive guidance, support and to get familiar with all services and platforms included in their subscription.
NEW Interactive Onboarding Webinar covering the solution and SAC capabilities Webcast
SAP Cloud for Customer Help Portal
Practical Guides for Your onboarding Journey Blog
NEW AI One pager for SAP Sales and Service Cloud V1
Service Analytics
Ticket Management
Intelligent Services
- How to increase service efficiency with Artificial Intelligence Documentation (New)
- Deliver Service Excellence with the power of AI Webinar
- Building reports and dashboards for Service Ticket Intelligence Blog
Integrated Service Processes
Usage reporting in Sales and Service Cloud Blog
Provide meaningful business insights in Sales and Service Cloud V1 with Embedded SAC Webinar
Measuring feature Usage and user adoption in Sales and Service Cloud Blog
3 SAP Sales and Service Cloud Version 2
New January 2025 SAP Learning This course is designed for new SAP Customers and Partners that are about to start their project implementation with SAP Sales Cloud and SAP Service Cloud Version2 and want to receive guidance, support and to get familiar with all services and platforms included in their subscription.
- SAP Sales Cloud and SAP Service Cloud V2 now in the ORC with implementation guidance.
- Demonstrations Home - Intelligent CX - New Sales and Service Cloud
- SAP Sales Cloud Version 2 | SAP Help Portal
- SAP Service Cloud Version 2 | SAP Help Portal
- What’s new and Roadmap PPT
- SAP Sales and Service Cloud Version 2, Summer Release Highlights Video
- Activity Management & Server-side integration for Microsoft Outlook (Groupware) Video
- Analytics in SAP Sales & Service Cloud Version 2 Video
- New SAP Sales Cloud guides us from the Opportunity to the Quotation by jens.limbach2 Link
- SAP Sales and Service Cloud Version 2 - Q3 Fall Release Highlights link
- NEW Check out the latest SAP Sales Cloud V2 and Service Cloud V2 Learning Journeys
- NEW SAP Sofa Talk: The new SAP Sales Cloud and SAP Service Cloud Video
- NEW Expert SAP Sales Cloud Version 2 SAP Learning videos
- NEW AI CAPABILITIES for SAP Sales and Service Cloud V2 One pager
4 CX Value Accelerators | Commerce Cloud
New January 2025 SAP Learning This course is designed for new SAP Customers and Partners that are about to start their project implementation with Commerce Cloud and want to receive guidance, support and to get familiar with all services and platforms included in their subscription.
SAP Commerce Cloud in the Public Cloud | SAP Help Portal
- SAP Commerce Cloud Q1 2024 Update
- Explore the Technical Essentials of SAP Commerce Cloud Learning Journey
- Expand upon Technical Essentials of SAP Commerce Cloud Learning Journey
- Master the Technical Essentials of SAP Commerce Cloud Learning Journey
- Overview and User Management - SAP Commerce Cloud Video
- Recommended Staffing for SAP Commerce Cloud Blog
Progressive Customer Experience
- Personalization with SmartEdit in Commerce Cloud Webinar
- Headless commerce using Spartacus (Part1) Blog
- Enabling Implementation of Headless Commerce Using Spartacus (Part 2) Blog
- SAP Commerce Cloud Composable Storefront (Project "Spartacus") Q1 2024 Video Update
- Ways to Personalize the User Experience Webinar
- Personalization and Multichannel CX Webinar/ Blog*
- Real-Time Personalization with Intelligent Selling ServicesWebcast / Blog*
- Assisted Service Module Webcast
- Deliver outstanding customer experience with headless commerce using Composable Storefront (Spartacus) Webcast/Blog
Monitoring and Performance
- Performance and Consumption Analysis using Dynatrace Webinar/ Playbook/ Training
- Dynatrace - FAQs and Resources Link
- Measure Your Success with the Right Mix of eCommerce Metrics & KPIs Webinar/ Blog
- Essential guide to Blue/Green deployments Blog
- Building and Running a Top Performing SAP Commerce Cloud Site Webcast
Integration
Product Content Management
- Best Practices on Structuring your Product Catalog Webinar
Search and Navigation
- Commerce Cloud Solr and Adaptive Search (Playbook)
Development
- Advanced Development Best Practices for SAP Commerce Cloud Blog
- Scripting Support in SAP Commerce Cloud Live Session
Release Updates
- Release Navigator for SAP Customer Experience - SAP Commerce Cloud
Other Key Topics
- Key Considerations for Launching Successful Multi-Country eCommerce Channels Blog
- Leveraging SAP Commerce Cloud for B2B Customers Webcast
- Commerce Cloud Cybersecurity and Data Privacy Blog
- Holiday Season and High Traffic Preparedness Webcast
- NEW Where You Go Next After Learning the Technical Basics of SAP Commerce Cloud Blog
- Strategies for Stock Level Management into SAP Commerce Cloud Blog
- How to create and run unit test in SAP Commerce Cloud Blog
- New Consumption Credits, Guided video and FAQ
- NEW AI One pager for Commerce Cloud
Activate and Optimize SAP Commerce Cloud with Two New Services Available on the SAP Store
The new pre-packaged Baseline Activation Service for SAP Commerce Cloud provides customers with a tailored solution containing basic branding, along with a workshop on key SAP Commerce Cloud capabilities. This allows customers to ramp up quickly and be able to have robust project design discussions with their partner.
Also available now is the pre-packaged Code Review Service for SAP Commerce Cloud, where customers receive a detailed code review and analysis, performed by SAP experts, against specific areas (storefront, backend) to maximize code quality and overall solution value.
5 CX Value Accelerators | Customer Data Cloud
New January 2025 SAP Learning This course is designed for new SAP Customers and Partners that are about to start their project implementation with SAP Customer Data Cloud and Data Platform and want to receive guidance, support and to get familiar with all services and platforms included in their subscription.
SAP Customer Data Platform | SAP Help Portal
Data Collections & Maintenance
- Top Tips for Registration Form Designs Blog
- Reduce time to market with Hosted Pages Blog
- Integrate consumer journeys to gather additional customer data Blog
- Collecting User Data in SAP Customer Data Cloud SAP Learning
- Customer Data Cloud Screen Sets and Alternative Blog
- Progressive profiling with the Customer Data Cloud (CDC) Flow Builder Blog
Authentication & Compliance
Unification Data
- Integration between SAP Commerce and Customer Data Cloud - A business perspective Blog
Consent & Preference Management
- When to have the talk - handing inactive customers Blog
Analytics & Reporting
- Get valuable insights with CDC analytics and standard OOTB reports Blog
6 CX Value Accelerators | Marketing Cloud and Emarsys
New Interactive Onboarding Webinar with a solution focus for Emarsys Webcast
SAP Customer Experience > Marketing | SAP Help Portal
- Nurture Leads to Increase Sales Pipeline Blog
- Measuring marketing campaign Performance Webinar
- Designing Effective Offers in SAP Marketing Cloud Blog
- Building Communication Channels Blog
- Drive incremental sale with Effective Offers Webcast
- SAP Marketing Cloud | What's New 2408 Thursday, July 11, 2024 4:00 PM CEST Sign Up
- SAP Marketing Cloud | What's New 2308 Webcast
- SAP Emarsys Customer Engagement – Contacts and Segmentation Live Session
- SAP Emarsys Learning Portfolio SAP Learning
- SAP Emarsys Interactive Basic (Online) Training Seminar Learning Hub
- SAP Emarsys Customer Engagement SAP Learning
- SAP Emarsys Customer Engagement Onboarding Sessions Learning Hub
- SAP Emarsys' latest product release is now LIVE and packed full of new features
- SAP Emarsys Customer Engagement SAP Community
7 SAP Customer Experience Onboarding and Adoption Webinars
8 AI Advantage within CX
- Generative AI at SAP training
- AI Demos and Value Journeys Content discovery
- SAP CX AI Toolkit Getting Started
- SAP Business AI in sales and service
- Generative AI for SAP Service Cloud Version 2
- Generative AI copilot: Joule
- Generative AI Joule Interactive Value Journey
- AI & ML embedded in SAP Sales and Service Cloud Video
- NEW Welcome to the Product Inspiration Series for Industries & CX Blog from @SvenFeurer
- NEW AI One pager for SAP Sales and Service Cloud V1
- NEW AI One pager for SAP Sales and Service Cloud V2
- NEW AI One pager for Commerce Cloud
9 Upcoming Webcasts
Welcome to the SAP Enterprise Support Academy Update on latest news, achievements, and offerings available to you. You can preview the next available live sessions directly on our landing page on SAP Support Portal, tailored per region:
CX Solution specific: Upcoming and Replays
Step Into the Future with the SAP Sales Cloud and Service Cloud by @sophie_crepin
10 SAP CX Services on SAP Store and SAP.COM
Elevate your success – from project planning to operation – by leveraging the broad portfolio of services offered by SAP Customer Experience Services.
👉 Check the CX Onboarding Homepage Blog
You'll find CX solution specific implementation guidance in our Onboarding Resource Center and help on how to best work with SAP platforms like SAP for Me.
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