Changes to a service request document is not reflecting in the change history block

[Former Member]

Hi,

Changes to a particular activity of the Service Request is not reflecting in change history assignment block of the Service Request.

And I have checked in the standard tables CDHDR and CDPOS, there was no entry for date changed.

Please help me in fixing this issue.

Regards

Raj

[former_member191572]

Hi,

Enable the change document in the transaction type...otherwise change document will not be generated.

Regards

Gobi

[Former Member]

Hi Gobi Krishnan,

Thank you for the reply.

But I have unchecked the check box( "No Change Documents" ) for the transaction type.

And the path where I unchecked is specified below,

SPRO->CRM->Transactions->Basic Settings->Define Transaction Types.

Under this for the required transaction type, I have activated "Change Document" by un-checking "No Change Documents" check box.

Please correct me if I'm doing anything wrong.

Regards

Rajashekar