Material Determinatioin Or Substitution in CRM - based on R/3

[Former Member]

Dear Friends,

I am using CRM 2007 SP5 and R/3 4.7 SP31.

In R/3, i maintain material determination. so, in my sales orders (Tx:VA01) it is working fine.

In CRM, i create service order and it is replicated to R/3 as Debit Memo Request (DMR), So, i can view this DMR in VA03. Here, some material numbers is replaced by new material. Because, i maintain material substitution in R/3 side.

This substitution information not maintained or not transferred to CRM system and i did not received any intimation at the time of i entered service order.

So, can any body help me to, configure Product Substitution CRM based on my R/3 configuration.

Thanks in advance

Thanks & Regards,

Rajagopal

Chennai - INDIA

[former_member209156]

Hi Rajagopal,

Can you check your product substitution customizing. Your "Reason for substitution" should have the checkbox "Display Substitution Product" flagged, so the substituted product can be displayed on the sales trasaction.

Also, maybe check if notes 1605060 and 1479109 are relevant.

Best regards,

Brian.

[robert_kunstelj]

Did you transfer substitution tables to CRM? Run the initial load for DNL_COND_D001 and DNL_CUST_PDD.

[Former Member]

Yes. I did.