Direct link to a specific customer in Interaction Center

[former_member636991]

Hi,

I need to create a direct link to a specific customer in Interaction center like this:

http://dev-crm.mysapservers.com:8000/sap/bc/bsp/sap/crm_ui_start/default.htm?sap-client=100&sap-sess...;Customer-Phone=1234567

Scenario:

we have a call center software that cannot be integrated to sap, we are trying to pass a parameter of phone number to search a customer and launch any complaint/query reported by that customer.

is there any way we can create such link and call a specific customer by his phone number.

Any advise or help?

Thanks,

Faizan

[ashik_k2 · Accepted solution]

Hello,

You can access crm objects from outside the crm

Eg:

http://yourhost:yourport/sap/crm_logon/default.htm?sap-client=300&sap-syscmd=nocookie&crm-object-typ...

this will display BP 112

you have configure corresponding

navbar profile->define generic op mappingBOL object

BOL object name of the object type

etc

[ashik_k2 · Accepted solution]

You also take look at following screenshots.

[VishnAndr]

Hello, Faizan.

Just want to add to what Ashik already suggested.

If you have only customer phone number then you'll need to define your own UI object, implement its logic and use it in the link. In such way system will know what you're passing exactly and what should be done with phone number. But this should be implemented on the project basis.

So your link will look like:

http://dev-crm.mysapservers.com:8000/sap/bc/bsp/sap/crm_ui_start/default.htm?sap-client=100&sap-sess...;crm-object-value=1234567