Case Management

[Former Member]

Hi CRM Gurus,

Can anyone please help me on case management. Scenario is like we have implemented CRM 5.0 IS Auto, now our client want to implement case management as well. Any guidence in this regard will be appreciated.

Thanks

Ashutosh

[Former Member · Accepted solution]

Hi Ashuthosh ,

Please Try Below Link for Case management . This will be guide u regarding case management in

Interaction centre for any scenario.

http://help.sap.com/saphelp_crm50/helpdata/en/4c/d7fb717f7b3e4cba12953ec1b9b8c3/frameset.htm

Regards,

Pavan.A

[Former Member]

Hi Ashuthosh,

Refer to the Below link for better understanding on Case management

http://help.sap.com/search/highlightContent.jsp

Regards,

Pavan.A