on 2019 Nov 25 4:47 PM
Hi Experts,
When I have an inbound scenario with Custom-IVR, I can handle additional parameters and send them to C4C through C4C CTI Adapter, such as Call_Id or any kind of identification the customers inputted on IVR, but I can't customize the URL for C4C integration with others parameters for outbound scenario.
I mean, I'd like to send the Call_Id or Call Recording file path in Custom_1 parameter available at "SAP Cloud for Customer Integration URL" parameter, but the syntax %CALLID% (that works for "Launch Application or URL" at Queue level) didn't work. E.g. http://localhost:36729/?CID=BCM1234&;Custom_1=%CALLID%.
How can I achieve this requirement? Maybe using a Contact Center Customizers at System Management level?
Best Regards,
Heber Olivar
Hi Jukka,
Thank you for your answer!
What is not clear to me is how to set the called extra data (CAD), if I can see it at CDT logs, to C4C integration URL. Could you clarify that? What placeholder can I use to fullfil the URL parameters?
Regarding CDT enhancements, are you talking about developing a new softphone or CDT allows enhacements with python code?
Best Regards,
Heber Olivar
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
33 | |
2 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.