About former_member217922

former_member217922 · 11-25-2019

Hi Experts, When I have an inbound scenario with Custom-IVR, I can handle additional parameters and send them to C4C through C4C CTI Adapter, such as Call_Id or any kind of identification the customers inputted on IVR, but I can't customize the URL...

former_member217922 · 05-27-2015

Hi Experts, We're facing an unexpected behaviour in the last step from Archiving processing for Business Partner in SAP CRM (object CA_BUPA). All the initial steps were all executed with no problems or warnings in the jobs that were created automatic...

former_member217922 · 01-07-2011

Hi Experts,How can I attach files (eg. DOC/PDF) in complaint transactions? I saw in CRMD_ORDER that exist a tab called documents that I can upload the files, but I didn't find the Assignment Block in WebClient for Compliant transaction type that I ca...

former_member217922 · 12-09-2010

Hi Experts,I noticed that in CRM 7.0 there are new buttons for Logon and Logoff available on the telephony toolbar, allowing the logon and logoff from CMS without the need to close the session or restart the CRM ICWC if some problem occurs. Does anyo...

former_member217922 · 07-15-2010

Hi Experts,I'm working with a scenario using SAP CRM 7.0 and ECC 6.0 EHP4, using ERP Sales Order and ERP Quotation.The sales order transaction type in ECC side is set up to use profit center at item level as mandatory and I can't find this attribute ...

former_member217922 · 12-02-2019

Hi Jukka,Thank you for your answer!What is not clear to me is how to set the called extra data (CAD), if I can see it at CDT logs, to C4C integration URL. Could you clarify that? What placeholder can I use to fullfil the URL parameters?Regarding CDT ...

former_member217922 · 07-03-2015

Hi Alison,Did you solve this issue? Can you share your findings?Regards,Heber Olivar

former_member217922 · 05-29-2015

Hi Amit,Yes, the BP with error doesn't exist anymore in SAP CRM (table BUT000), but it's in the file that was created in the previous step from archiving procedure a day before.In summary the BP was in database, since it was archived, it was deleted ...

former_member217922 · 05-28-2015

Hi Amit,I agree with you that something in this way happened, but do you know any procedure to fix this issue to start the process of deletion again?I'm using tcode SARA and button Delete to delete the BP's previously archived also using tcode SARA -...

former_member217922 · 06-06-2014

Hello Piotr,Other useful document you can check is * Page 9 you can confirm the design limits for some componens and;* Page 10 you can confirm which components can be multiplied in your landscape for load balancing.Best Regards,Heber Olivar

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C4C CTI Adapter Integration - parameterized URL for oubound calls

Issue when deleting BP using SARA and CA_BUPA

Attachments in Complaint transactions

CRM Telephony Toolbar - Logon and Logoff buttons

ERP Sales Order with Profit Center value mandatory in ECC side!

Re: C4C CTI Adapter Integration - parameterized URL for oubound calls

Re: Email Marketing Campaign: Track Email Open Rate

Re: Issue when deleting BP using SARA and CA_BUPA

Re: Issue when deleting BP using SARA and CA_BUPA

Re: BCM7 and load balancing