Business Server Page (BSP) error after upgrading to CRM 7.0 EHP2

[dsdaraujo]

Hi Experts,

I just upgraded to CRM 7.0 EHP2 from CRM2007, and we are trying to access Interaction Center with the Z profiles we have working on CRM2007 system, but we got an exception not caught:

What happened?

Calling the BSP page was terminated due to an error.

SAP Note

The following error text was processed in the system:

An exception with the type CX_SY_MOVE_CAST_ERROR occurred, but was neither handled locally, nor declared in a RAISING clause

Exception Class CX_SY_MOVE_CAST_ERROR

Error Name MOVE_CAST_ERROR

Program CL_CRM_UI_CORE_APPL_CONTROLLERCP

Include CL_CRM_UI_CORE_APPL_CONTROLLERCM00C

ABAP Class CL_CRM_UI_CORE_APPL_CONTROLLER

Method EXECUTE_NAVIGATION

Line 53 

Long text During a 'CAST' operation ('?=' oder 'MOVE ? TO')a type conflict occurred. The source type '\CLASS=CL_CRM_UI_FRAME_APP_CONTROLLER' is not compatible for assigning with the target type '\CLASS=CL_BSPWD_BASICS_WA_HOST_VS'.

We already checked the navigation bar profiles, and everything seems to be OK.

Any clue about what can be missing?

Thanks!

Daniel.

[Former Member]

Hi,

Use the following tools available in the WebClient UI framework to try to find what's wrong:

Checking general consistency

In Customizing for Customer Relationship Management, choose "UI Framework->UI Framework Definition -> Perform WebClient UI Framework Checks" to analyze the consistency of UI repository data and configuration data. If errors are detected, you can navigate from the error messages to the affected system objects.

Checking runtime repositories

In Customizing for Customer Relationship Management, choose "UI Framework->UI Framework Definition->Compare Runtime Repositories" to compare the runtime repository of an enhanced UI component with the SAP standard runtime repository.

These tools support you in finding issues that may invalidate your custom UI enhancements. Depending on the results of the checks, reworking and adapting the custom implementation of UI enhancements may be required.

Hope this helps.