Time out error and VPN

[Former Member]

Hi,

I tried many time to solve a problem connection but no result!!

so please help!

I use VPN to connect to server but when I run SAP connection I get all time the following error:

Connection to host xxx.xxx.xxx.xxx, service sapdp00 time out

time : xxxxxxxxxxxxxx

Component : NI(Network interface)

Release :620

Version:36

Module:nixxi_r.c

Line: 800

Method:NIPConnect

Return code : -12

counter: -1

Thanks,

Fouad

[Former Member · Accepted solution]

Hi Fred,

Are you able to ping to the IP address of the SAP application server (Host). If not then check with your Network Administrator, I feel your VPN connection is not working properly.

Regards,

Sanujit

[Former Member · Accepted solution]

No, I can't, I tried to ping the server with IP adress and server name!

I asked him about this problem but he have no idea about the solution!

I'm conneced behind a router!is there some thing tu set up in the router?

Thanks for help!

Fred

[gregorw · Accepted solution]

Hi Fred,

what VPN Client Software do you use? Are other VPN Service like Outlook or HTTP to an Intranet Website working with the VPN Client? What Router do you use?

Regards

Gregor

[Former Member · Accepted solution]

Router LinkSys

VPN BorderManager VPN Client

I use VPN just for SAP and only for SAP!

Thanks for helpe

Fred,

[gregorw · Accepted solution]

Hi Fred,

your Firewall administrator should have a look at the logfiles and eventualy should sniff the network traffic with Ethereal.

Regards

Gregor

[Former Member · Accepted solution]

Thanks Gregor,

I'll take you informed!

Regards,

Fred,

[Former Member · Accepted solution]

Hi Gregor,

Finaly I foud the problem: because of my Internet provider. I changed the provider and now all works fine,

Tahnks,

Fred

[gregorw · Accepted solution]

Hi Fred,

don't forget to mark this question as solved by giving some points.

Regards

Gregor

[Former Member]

Hi Fred,

The Firewall I was taking about was not the one at your end but the one in the destination i.e. the work place to which you are trying to connect.

Can you please tell me

1. Have you informed the administrator of VPN to which you want to connect to?

2. Has it been approved and the administrator has given you the technical settings details and the user id and password to connect to the VPN?

3. Are you able to connect to the internet using your router?

Regards,

Sanujit

[Former Member]

Yes, I m able to connect to the VPN server so I think that the problem it s not related to VPN!

But when I stard sap, I get the time out error before the "connecting..." window!!!

Thanks for helpe!

Fred.

[Former Member]

Hi Fred,

That's the problem you are not getting connected to the SAP server. Please consult with your Network Administrator regarding the same. Hope he has not trust your system in the firewall to allow the connection.

Regards,

Sanujit

[Former Member]

If it's a firewall problem what can I do! I reinstall all system today, in order to have windows default setting but I still face the same pb! even if I desactive the firewall! and I have no antivirus for moment!

Regards,

Fred

[gregorw]

Hi Fred,

have you asked your VPN Administrator if they had allowed the required ports for SAP to be allowed with the VPN Client and the Corporate Firewall?

Regards

Gregor

[Former Member]

Hi Gregor,

For other user it's work fine from the first time! Except me!

I disable antivirus, Windows Firewall, Microsoft AntiSpayware ...

I wonder if it's related to my windows release! (XP Pro Fr SP2)

Regards,

Fred