Work Center | Description | Role |
| Technical Administration | This work center provide tools to
support the IT teams, for example the IT Calendar, Work Mode Management,
Notification Management, Task Inbox and Central Tool Access for ABAP, Java
and MDM Systems | SAP_SMWORK_SYS_ADMIN
SAP_SMWORK_BASIC_TECHADMIN |
| Technical Monitoring | You can monitor performance and the
health of your systems by the customizing of templates pre-delivered by SAP.
This section contains the setup for System Monitoring, End-user Experience,
PI Monitoring, BI Monitoring, Connection Monitoring and Solman
Self-Monitoring | SAP_SMWORK_TECH_MON
SAP_SMWORK_BASIC_TECHMON |
| Solution Manager Administration | This is the central access to all the
systems in your landscape, you can create or edit technical systems, create
RFC connections, manage extractors and diagnostics agents and create or edit
solutions and projects | SAP_SMWORK_SM_ADMIN
SAP_SMWORK_BASIC_CONFIG |
| SAP Engagement and Service Delivery | You can use this Work Center when you
need to get your service plan from SAP, perform a self-service or update your
solution master data at SAP. Also you can track the issues that were
identified during the service delivery. SAP Technical Quality Managers or
COEs will request you access to this work center. | SAP_SMWORK_SERVICE_DEV
SAP_SMWORK_BASIC_SERVICES |
| Solution Documentation Assistant | This work center allows you to evaluate
business processes and helps you to prepare upgrade projects, evaluates new
functionality and analyzes customer developments. | SAP_SMWORK_SDA
SAP_SMWORK_BASIC_SDA
SAP_SDA_ALL or
SAP_SDA_DIS |
| Incident Management | Provides a central message management
and processing and also you can connect and external Help Desk to your
Solution Manager. | SAP_SMWORK_INCIDENT_MAN
SAP_SMWORK_BASIC_INCIDENT
SAP_SMWORK_INCIDENT_MAN_SPC1 |
| Root Cause Analysis | This Work Center is the central access
to functions and methods for monitoring your solutions. You can perform and
End-to-End Analysis, System Analysis, Host Analysis and Database Analysis. | SAP_SMWORK_DIAG
SAP_SMWORK_BASIC_DIAG |
| SAP Solution Manager Configuration | It’s the central point for the setup
of all the functions that you need to run in Solution Manager. | SAP_SMWORK_CONFIG
SAP_SMWORK_BASIC_CONFIG |
| Change Management | Enables you to manage and control
changes within a system landscape, the process supported include urgent
changes, direct changes in the productive environment and activities for
maintenance, implementation, upgrade or template projects. | SAP_SMWORK_CHANGE_MAN
SAP_SMWORK_BASIC_CHANGE_MAN
SAP_SMWORK_CHANGE_MAN_SPC2 |
| Business Process Operations | You can setup and monitor your
critical business processes and interfaces with this Work Center | SAP_SMWORK_BPM
SAP_SMWORK_BASIC_BPO |
| Data Volume Management, | With this Work Center you can
determine the potential savings as a result of an archiving, deletion or
summarization data as result of an analysis based on your table usage, data
distribution and age structure in your system landscape. It’s is also
possible document the information and create reports |
SAP_SMWORK_DVM
SAP_SMWORK_BASIC_DVM
SAP_DVM_ALL
|
| Implementation/Upgrade, | You can create templates for your
implementation projects, which contains documentation, business functions and
business requirements. Also you can perform your Upgrade Analyses before
starting it and obtain the effect of a target product version and the
connections to other SAP products. | SAP_SMWORK_IMPL
SAP_SMWORK_BASIC_IMP |
| Test Management | This Work Center contain all the
functions that you need for testing purpose, you can create any number of
test plans and link to your Solution Manager project. | SAP_SMWORK_ITEST
SAP_SMWORK_BASIC_TEST_MAN |
| Job Scheduling Management | You can create a job request, schedule
and generate reports for your Jobs within your Landscape | SAP_SMWORK_JOB_MAN
SAP_SMWORK_BASIC_JSCHED |
