Starting with Work Center in Solution Manager 7.1

[former_member187933]

Starting with Work Centers in SAP Solution Manager 7.1

This blog shows you how to start to use the Work Centers in SAP Solution Manager 7.1

The first important thing that you should know is that you have different Work Centers and they are based on ABAP roles which follow a naming convention
starting with the prefix SAP_SMWORK*.

You always need one or more Work Centers assigned depending on the activities that you want to perform. A basis person will not perform the same activities
as the project manager or a key user who wants to schedule background jobs. For all of them you have to assign different Work Centers based on the activities.

However for several reasons it is recommendable to limit the number of Work Centers assigned to individual users, i.e. just assign the roles needed.

The next step is to request one user who can access to the SAP Solution Manager System but you need to figure out which authorization(s) and work center(s) do you need. For this step you can refer to the SAP Note 1652746 – Solman_Workcenter: You are not assigned to a Work Center and the following wiki page: http://wiki.sdn.sap.com/wiki/display/SMAUTH/Home

To make it easier here are some explanations for most of them:

Work Center	Description	Role
Technical Administration	This work center provide tools to support the IT teams, for example the IT Calendar, Work Mode Management, Notification Management, Task Inbox and Central Tool Access for ABAP, Java and MDM Systems	SAP_SMWORK_SYS_ADMIN SAP_SMWORK_BASIC_TECHADMIN
Technical Monitoring	You can monitor performance and the health of your systems by the customizing of templates pre-delivered by SAP. This section contains the setup for System Monitoring, End-user Experience, PI Monitoring, BI Monitoring, Connection Monitoring and Solman Self-Monitoring	SAP_SMWORK_TECH_MON SAP_SMWORK_BASIC_TECHMON
Solution Manager Administration	This is the central access to all the systems in your landscape, you can create or edit technical systems, create RFC connections, manage extractors and diagnostics agents and create or edit solutions and projects	SAP_SMWORK_SM_ADMIN SAP_SMWORK_BASIC_CONFIG
SAP Engagement and Service Delivery	You can use this Work Center when you need to get your service plan from SAP, perform a self-service or update your solution master data at SAP. Also you can track the issues that were identified during the service delivery. SAP Technical Quality Managers or COEs will request you access to this work center.	SAP_SMWORK_SERVICE_DEV SAP_SMWORK_BASIC_SERVICES
Solution Documentation Assistant	This work center allows you to evaluate business processes and helps you to prepare upgrade projects, evaluates new functionality and analyzes customer developments.	SAP_SMWORK_SDA SAP_SMWORK_BASIC_SDA SAP_SDA_ALL or SAP_SDA_DIS
Incident Management	Provides a central message management and processing and also you can connect and external Help Desk to your Solution Manager.	SAP_SMWORK_INCIDENT_MAN SAP_SMWORK_BASIC_INCIDENT SAP_SMWORK_INCIDENT_MAN_SPC1
Root Cause Analysis	This Work Center is the central access to functions and methods for monitoring your solutions. You can perform and End-to-End Analysis, System Analysis, Host Analysis and Database Analysis.	SAP_SMWORK_DIAG SAP_SMWORK_BASIC_DIAG
SAP Solution Manager Configuration	It’s the central point for the setup of all the functions that you need to run in Solution Manager.	SAP_SMWORK_CONFIG SAP_SMWORK_BASIC_CONFIG
Change Management	Enables you to manage and control changes within a system landscape, the process supported include urgent changes, direct changes in the productive environment and activities for maintenance, implementation, upgrade or template projects.	SAP_SMWORK_CHANGE_MAN SAP_SMWORK_BASIC_CHANGE_MAN SAP_SMWORK_CHANGE_MAN_SPC2
Business Process Operations	You can setup and monitor your critical business processes and interfaces with this Work Center	SAP_SMWORK_BPM SAP_SMWORK_BASIC_BPO
Data Volume Management,	With this Work Center you can determine the potential savings as a result of an archiving, deletion or summarization data as result of an analysis based on your table usage, data distribution and age structure in your system landscape. It’s is also possible document the information and create reports	SAP_SMWORK_DVM SAP_SMWORK_BASIC_DVM SAP_DVM_ALL
Implementation/Upgrade,	You can create templates for your implementation projects, which contains documentation, business functions and business requirements. Also you can perform your Upgrade Analyses before starting it and obtain the effect of a target product version and the connections to other SAP products.	SAP_SMWORK_IMPL SAP_SMWORK_BASIC_IMP
Test Management	This Work Center contain all the functions that you need for testing purpose, you can create any number of test plans and link to your Solution Manager project.	SAP_SMWORK_ITEST SAP_SMWORK_BASIC_TEST_MAN
Job Scheduling Management	You can create a job request, schedule and generate reports for your Jobs within your Landscape	SAP_SMWORK_JOB_MAN SAP_SMWORK_BASIC_JSCHED

It’s very easy to navigate on the Work Centers as they have a similar look and feel. Generally in each one you have the Overview on the left side and you can click on it and go through the different sections, at this point you need to get familiar with the Work Center assigned to you, there are some cases were you need to take the E2E certification, for more information you can refer to:

https://training.sap.com/us/en/curriculum/nwe2e_cm_sol_na-end-to-end-e2e-solution-operations-g-en

Here are some SDN Weblogs related with this topic:

• Test Management - Work Center TEST MANAGEMENT in SAP Solution Manager: Bolstering End-to-End Business Continuity
• Change Management - The Complete ChaRM Solution
• Technical Monitoring -> EEM - End-User Experience Monitoring - What it is and why you should consider it