HiThe recording file names or folders do not identify the contact parties by design. However, there are several possibilities to search and listen to the recordings via user interfaces. If you want to build a custom approach, the files can be mapped ...
HiYou coiuld review at least the following resources in help portal's Contact Center documentation to see if you can find what you need from there: SAP Contact Center Reporting Contact Handling Examples (pdf)SAP Contact Center Reporting Data Guide (p...
HiIf you can't get the necessary results from the aggregated data in FactCEMAgents, you could always drill down to the details in history database, TAOperatorLog(Detail) tables. As referenced also by the SAP Contact Center Reporting Data Guide. Best ...
Hi JaanusI am quite certain someone has. Have you reviewed https://answers.sap.com/questions/462265/how-to-import-a-python-custom-library-ivr-custom-s.html, all comments? Unfortunately this topic falls into a category where we can only provide partia...
Happy to help. Big thanks to you Adele for revisiting the thread and sharing your findings, will most certainly help others with similar issues in the future.
