About former_member650538

former_member650538

Hello. Recently, we updated the software version of SAP CCtr from 7.0.13 to 7.0.16. After some time, a situation arose when a large number of emails (more than 500) appeared in the queue, and there were few agents serving it. Some contacts from t...

former_member650538

Hello.Until recently, we have been using SAP CCtr 7.0.13.We have set up web callback service, callback queue, without an attached callback script. And everything worked well. When it was a callback created, the agent processed it, if he did not get t...

former_member650538

Hello.I'm having troubles with SAP Contact Center 7.0.13.2.Agents could not hear ringing tone when making outbound calls within Outbound Campaign. I already set in SC > Call Switching > Global Switching Settings > Signalling section > "Phone Clien...

former_member650538

Hi!I have a question regarding this situation: The agent accepted the Email contact from the queue in SAP Contact Center, but did not complete the handling. After that, for example, he closed the browser and left, or an unforeseen situation or breakd...

former_member650538

Hi!I encountered a problem in SAP Contact Center 7.0 FP13.I need to achieve system redundancy when one of the gateways is unavailable. After reading the note https://launchpad.support.sap.com/#/notes/2548373 , I set up the system exactly as described...

former_member650538

Hi Alder!I have the exact same problem now. Could you please describe in more detail, how you solved it?

former_member650538

Hi, Jukka!Of course, new emails shouldn't be touched.Thanks for the advice, we will definitely pay attention to the restful interface.As for the communications panel, we have assessed its capabilities and plan to use it instead of the CDT in the near...

former_member650538

I have an idea how a workaround can be applied. There is a note https://launchpad.support.sap.com/#/notes/0002754678 that describes how you can change the status of an email to Open - that is, available to all agents in the queue. Thus, you can set u...

former_member650538

Thank you so much Dawood, your explanation helped a lot.

former_member650538

Thank you so much, Dawood!Your advice helped me install the report VU DB FP15.

User Statistics

User Activity

Rejected email contacts are re-allocated to agents with a long delay in SAP Contact Center

Web Call Back calls are not handled and being rescheduled in SAP Contact Center (BCM)

No Ringtone for Outbound Campaign Calls in SAP Contact Center (BCM)

Rerouting of unhandled emails in SAP Contact Center (BCM)

Redundancy of GW in SAP Contact Center (BCM)

Re: Leave CB request before entering queue

Re: Rerouting of unhandled emails in SAP Contact Center (BCM)

Re: Rerouting of unhandled emails in SAP Contact Center (BCM)

Re: Web Call Back calls are not handled and being rescheduled in SAP Contact Center (BCM)

Re: VU - Reporting DB Failed - FP14