Web dynpro "Create support message" customizing for users.

[Former Member]

Hi everybody!

Im configuring Web Dynpro Component: AGS_WORK_INCIDENT_CREATE in se80

with &sap-config-mode=X

according to this documantation [ How to customize the Work Center User Interface (UI)|https://websmp105.sap-ag.de/~sapidb/011000358700000601362009E/WORKCENTERCUSTGUIDEVALE_EX.PDF]

I have user TEST_DEV1 with standard roles:

ZSAP_SMWORK_BASIC_INCIDENT

ZSAP_SMWORK_INCIDENT_MAN

ZSAP_SUPPDESK_CREATE

group role = ZSAP_SUPPDESK_CREATE_COMP

copied from standard.

When i change web dynpro and open "create message" link with TEST_DEV1 i can't see my changes.

But if i add sap_all to the user i can see them.

Don't know what kind of authorization i need more for this???

and more with processors i can see this changes.

After change is done table WDY_CONF_USER feeling with paramets:

CONFIG ID - CC_AGS_WORK_INCIDENT_PROCESSOR

Maby there should be something like CC_AGS_WORK_INCIDENT_USER ?

If yes how ti achive this?

plz help.

Regads

Dan

[Former Member · Accepted solution]

Please check below basic authorization for key user and processor.

Key user: Processor:

SAP_SUPPDESK_CREATE SAP_SUPPDESK_PROCESS

SAP_SUPPCF_CREATE SAP_SUPPCF_PROCESS

SAP_SMWORK_BASIC SAP_SMWORK_BASIC

SAP_SMWORK_INCIDENT_MAN SAP_SMWORK_INCIDENT_MAN

[Former Member · Accepted solution]

Vikram Hello

Thanks for your input. The only roles that differs is

1 - SAP_SUPPDESK_CREATE

2 - SAP_SUPPDESK_PROCESS

After comparing i found that

role 2 have 4 authorizations in Solution Manager section ( SM ).

D_SOLM_ACT

D_SOL_VSBL

SM_SDK_ACT

SM_TIMEREP

role 1 have 1 authorization

D_SOL_VSBL

Checked them all and fount this:

When i add SM_SDK_ACT there is only 1 activity SMSDACTION = PROC.

Yes after this i can see the changes, BUT!!! in workcenter incident mngmt - when i choose message i have other buttons for the processor not for Key-User( answer, confirm...etc )

But i need this buttons so this solution provides more problems.

It's seems like changes that done in SE80 - web_dynpro with &sap-config-mode=X or ?sap-config-mode=X works only for processors but not for Key-users...

web dynpro - AGS_WORK_INCIDENT_CREATE

and application - AGS_WORK_INCIDENT_CREATE

So my needs is to make settings for all key-users at once...

Regards

Dan

[Former Member · Accepted solution]

Hi Dan,

The role you assigned to user could be the processor authorization.

Please check Note: 1502438

After that, please add following entry in table AGS_WORK_CUSTOM:

IM_ACTION_BUTTONS_4_PROCESSOR = REPORTER

FYI, you could maintain table AGS_WORK_CUSTOM through T-code SM30.

1. IM_ACTION_BUTTONS_4_PROCESSOR = 'ALL':

Processors will always see action buttions

2. IM_ACTION_BUTTONS_4_PROCESSOR = 'REPORTER':

As long as processors are assigned as reporter, action buttons

will be visible.

3. IM_ACTION_BUTTONS_4_PROCESSOR does not exist (SP default behavior)

or has any other values:

Processors will not see action buttons

Thanks

Regards

Vikram